Subject: Ticket Assigned - Conversation with Bharathi Divya
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 07:39:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bharathi Divya Bharathi Divya                    Hi           11:28 AM, 13th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:28 AM, 13th Jan                   MAX UAE whatsapp bot                    Hello Bharathi Divya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:28 AM, 13th Jan                     Bharathi Divya                    1           11:28 AM, 13th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           11:28 AM, 13th Jan                     Bharathi Divya                    9409725247           11:28 AM, 13th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011023000228    You can also easily track your order from My Account > Order History.             11:28 AM, 13th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:28 AM, 13th Jan                     Bharathi Divya                    I can't track my order           11:29 AM, 13th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:29 AM, 13th Jan                     Bharathi Divya                    2           11:29 AM, 13th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:29 AM, 13th Jan                     Bharathi Divya                    1           11:29 AM, 13th Jan                   MAX UAE whatsapp bot                   Please enter your email address           11:29 AM, 13th Jan                     Bharathi Divya                    [email-masked]           11:29 AM, 13th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:29 AM, 13th Jan                   Mais                   Hi Bharathi, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           11:30 AM, 13th Jan                   Mais                   We can see that you have contacted us regarding your order 9409725247           11:30 AM, 13th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           11:31 AM, 13th Jan                     Bharathi Divya                    Yes this order           11:31 AM, 13th Jan                   Mais                   You can also track the delivery of the order via the website https://bit.ly/3v0Daf7 through the tracking number FC011023000228           11:31 AM, 13th Jan                     Bharathi Divya                    Tracking not working           11:31 AM, 13th Jan                   Mais                   Please accept our full apology for this, we will fix this issue at the soonest we can           11:32 AM, 13th Jan                   Mais                   However, could you please confirm your contact number and your address?, so that we can arrange the delivery process from our end and assist you to the fullest           11:33 AM, 13th Jan                     Bharathi Divya                    Building no 640  Ground floor Town center Al ain           11:33 AM, 13th Jan                     Bharathi Divya                    0587971764           11:33 AM, 13th Jan                     Bharathi Divya                    Building no 640  Ground floor Town center Al ain           11:34 AM, 13th Jan                     Bharathi Divya                    0587971764           11:34 AM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             11:36 AM, 13th Jan                   Mais                   We will get in touch with you at the soonest we can           11:36 AM, 13th Jan                   Mais                   Is there anything else I can assist you with?           11:37 AM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           11:39 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582544