Subject: Ticket Assigned - Conversation with Marie
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 07:39:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marie Marie                             11:22 AM, 13th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:22 AM, 13th Jan                   MAX UAE whatsapp bot                    Hello Marie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:22 AM, 13th Jan                     Marie                    Agent           11:22 AM, 13th Jan                   MAX UAE whatsapp bot                    Hi Marie , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:22 AM, 13th Jan                     Marie                    5           11:22 AM, 13th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:22 AM, 13th Jan                   Mais                   Hi Marie, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           11:24 AM, 13th Jan                     Marie                    Good Morning Mais           11:24 AM, 13th Jan                     Marie                             11:24 AM, 13th Jan                     Marie                    I recieved this message about my refund           11:24 AM, 13th Jan                     Marie                    But why is it only 32.96           11:24 AM, 13th Jan                     Marie                             11:24 AM, 13th Jan                     Marie                    These were my orders           11:24 AM, 13th Jan                     Marie                    The cancelled one amounting to 28 dirhams I already recieved           11:25 AM, 13th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:25 AM, 13th Jan                     Marie                    Then the other 2 pants refund not yet then I recieve the message saying its only 32.96           11:25 AM, 13th Jan                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           11:26 AM, 13th Jan                     Marie                    So for 2 pants i paid 32.96 only?           11:26 AM, 13th Jan                   Mais                   Yes exactly.           11:27 AM, 13th Jan                     Marie                    38 2 pants+28 cancelled +10 shipping = 76 yet i paid 103???           11:28 AM, 13th Jan                     Marie                    Sorry 32           11:28 AM, 13th Jan                   Mais                   Please allow me a minute           11:29 AM, 13th Jan                   Mais                   Sorry for the delay, we are still checking.           11:33 AM, 13th Jan                   Mais                   Kindly note that we have processed the refund of the amounts 32.96 AED for the returned items and 28 AED for the canceled item           11:34 AM, 13th Jan                   Mais                   And the amounts of 8.24 AED and 7 AED, were used from a voucher, hence they can not be refunded           11:34 AM, 13th Jan                     Marie                    Wait im in a meeting i’ll           11:35 AM, 13th Jan                   Mais                   Kindly contact us when you will be available, we will be happy to help all the time.           11:38 AM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           11:39 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582541