Subject: Ticket Assigned - Conversation with Maria Esperanza Fajardo
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 07:35:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maria Esperanza Fajardo Maria Esperanza Fajardo                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi maria esperanza fajardo, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:19 AM, 13th Jan                     Maria Esperanza Fajardo                    ORDER # 9406645379 placed on Dec 21, 2022           11:20 AM, 13th Jan                     Maria Esperanza Fajardo                    I requested for a Return Order and still the delivery guy did not come back to my office to pick up the items           11:20 AM, 13th Jan                     Maria Esperanza Fajardo                    I already called the Customer Service hotline and she said that she will request URGENT pick up of the items.. still no one is coming to get the items from me           11:21 AM, 13th Jan                     Maria Esperanza Fajardo                    I don’t have time to go to the store that’s why I ordered online but the products do not fit my size so I need to return them           11:22 AM, 13th Jan                   Mais                   Hi Maria, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           11:23 AM, 13th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           11:23 AM, 13th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:23 AM, 13th Jan                     Maria Esperanza Fajardo                    It has been 22 days now from the Order date (Dec. 21, 2022) and still the items are not yet returned           11:23 AM, 13th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           11:25 AM, 13th Jan                     Maria Esperanza Fajardo                             11:26 AM, 13th Jan                     Maria Esperanza Fajardo                    0544456996           11:26 AM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             11:26 AM, 13th Jan                   Mais                   We will get in touch with you at the soonest we can           11:26 AM, 13th Jan                     Maria Esperanza Fajardo                    Warehouse 23, Oilfield Compound, Al Karhman 1st Street, Al Quoz Industrial Area 1, Dubai, UAE           11:27 AM, 13th Jan                   Mais                   Please allow us the time and we will solve the issue and get in touch with you           11:28 AM, 13th Jan                   Mais                   Is there anything else I can assist you with?           11:30 AM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           11:35 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582534