Subject: Ticket Assigned - Conversation with Priyanka
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 14:12:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priyanka Priyanka                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  priyanka Bot:  Hi priyanka, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567490200            05:52 PM, 12th Jan                   Mais                   Hi Priyanka, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:54 PM, 12th Jan                     Priyanka                    Hi           05:54 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:54 PM, 12th Jan                     Priyanka                    From my last to last order I m not able to add           05:55 PM, 12th Jan                     Priyanka                    2 chains in return cab u please check           05:55 PM, 12th Jan                     Priyanka                    Can*           05:55 PM, 12th Jan                   Mais                   Could you please share with us the names of the items you want to return as they are on the site           05:58 PM, 12th Jan                     Priyanka                    Ok           05:59 PM, 12th Jan                     Priyanka                             05:59 PM, 12th Jan                     Priyanka                    Chunky Chain Necklace with Ring Clasp Closure           05:59 PM, 12th Jan                     Priyanka                    The last two in pic           06:00 PM, 12th Jan                     Priyanka                    Only one is showing in the return options rest two I can’t add           06:01 PM, 12th Jan                     Priyanka                    ????           06:03 PM, 12th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:03 PM, 12th Jan                     Priyanka                    Ok           06:04 PM, 12th Jan                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           06:07 PM, 12th Jan                   Mais                   As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           06:07 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           06:08 PM, 12th Jan                     Priyanka                    But it wasn’t showing when I placed the order           06:08 PM, 12th Jan                   Mais                   Kindly note that as per our policy the jewelers products come under the non returnable items           06:09 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           06:10 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:11 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580660