Subject: Ticket Assigned - Conversation with Mohamed Afham
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 13:23:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Afham Mohamed Afham                    Customer:  hi waiting for my parcel very long time Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mohamed afham, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410091401 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011223001013     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:14 PM, 12th Jan                   Mais                   Hi Mohamed, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:14 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding your order 9410091401           05:14 PM, 12th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9410091401 has been out for delivery on 12-1-23, and we hope it will be delivered to you as soon as possible.           05:15 PM, 12th Jan                     Mohamed Afham                    yes. yet i did not receive my parcel           05:15 PM, 12th Jan                     Mohamed Afham                    when ? at what time?           05:15 PM, 12th Jan                     Mohamed Afham                    its already evening           05:15 PM, 12th Jan                     Mohamed Afham                    5"0clock           05:15 PM, 12th Jan                   Mais                   Kindly accept our full apology that we are unable to determine a specified hour, however we will do our best to deliver the order at the soonest we can today           05:16 PM, 12th Jan                     Mohamed Afham                    please share the courier person number           05:16 PM, 12th Jan                   Mais                   As well, you will be contacted before delivering the order, so please arrange with the courier to deliver your items at your specified time           05:16 PM, 12th Jan                   Mais                   Please accept our full apology that we do not have the courier's number, but he will contact you ASAP.           05:16 PM, 12th Jan                     Mohamed Afham                    just please share the courier person number           05:17 PM, 12th Jan                     Mohamed Afham                    atlease you check with them and let me know the exact time           05:17 PM, 12th Jan                   Mais                   Kindly note that we have checked and according to the information available to us, it turns that your order is on it's way to you and it will be delivered at the soonest           05:18 PM, 12th Jan                   Mais                   Just please allow us till the end of this day so that the order can be delivered           05:19 PM, 12th Jan                   Mais                   As well, you will be contacted by the courier before delivering the order           05:19 PM, 12th Jan                     Mohamed Afham                    uffffffffff           05:19 PM, 12th Jan                   Mais                   And please accept our full apology that we do not have the courier's numbers           05:19 PM, 12th Jan                     Mohamed Afham                    very disappointed           05:19 PM, 12th Jan                   Mais                   Please be assured that we will do our best to try not repeat such mistakes again, and we will work hard to raise our quality service and improve our performance in order to meet all your wish.           05:19 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           05:21 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:23 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580422