Subject: Ticket Assigned - Conversation with Shahbaz Ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 13:18:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahbaz Ahmed Shahbaz Ahmed                    Hi           04:58 PM, 12th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:59 PM, 12th Jan                   MAX UAE whatsapp bot                    Hello Shahbaz Ahmed , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:59 PM, 12th Jan                     Shahbaz Ahmed                    3           04:59 PM, 12th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:59 PM, 12th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:59 PM, 12th Jan                     Shahbaz Ahmed                    2           04:59 PM, 12th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:59 PM, 12th Jan                     Shahbaz Ahmed                    1           04:59 PM, 12th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:59 PM, 12th Jan                     Shahbaz Ahmed                    [email-masked]           04:59 PM, 12th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:59 PM, 12th Jan                   Mais                   Hi Shahbaz, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:00 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:00 PM, 12th Jan                     Shahbaz Ahmed                    Hi           05:00 PM, 12th Jan                     Shahbaz Ahmed                             05:01 PM, 12th Jan                     Shahbaz Ahmed                             05:01 PM, 12th Jan                     Shahbaz Ahmed                    My refund not show in sukran           05:01 PM, 12th Jan                     Shahbaz Ahmed                    Hello Mais           05:02 PM, 12th Jan                     Shahbaz Ahmed                    Are you online           05:03 PM, 12th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:04 PM, 12th Jan                     Shahbaz Ahmed                    Okk           05:05 PM, 12th Jan                     Shahbaz Ahmed                    Hello           05:08 PM, 12th Jan                     Shahbaz Ahmed                    Are you online           05:12 PM, 12th Jan                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           05:13 PM, 12th Jan                     Shahbaz Ahmed                    Ok           05:13 PM, 12th Jan                   Mais                   We would like to inform you that we have processed the refund of amount 64 AED as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 18888830121109129143.           05:13 PM, 12th Jan                     Shahbaz Ahmed                    Ok           05:14 PM, 12th Jan                     Shahbaz Ahmed                    Thank you           05:14 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           05:15 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:17 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580395