Subject: Ticket Assigned - Conversation with Natauz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 13:09:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Natauz Natauz                    Hi           04:40 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:40 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:40 PM, 12th Jan                     Natauz                    1           04:40 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello Natauz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:40 PM, 12th Jan                     Natauz                    2           04:40 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:40 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:40 PM, 12th Jan                     Natauz                    2           04:40 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:40 PM, 12th Jan                     Natauz                    1           04:41 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:41 PM, 12th Jan                     Natauz                    [email-masked]           04:41 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:41 PM, 12th Jan                   Mais                   Hi Natauz, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:42 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:43 PM, 12th Jan                     Natauz                    Yes           04:43 PM, 12th Jan                     Natauz                    Hi           04:43 PM, 12th Jan                     Natauz                    I received Order #9409582481           04:43 PM, 12th Jan                     Natauz                    I understand that swimwear is not usually returnable, but the bikini size 8           04:44 PM, 12th Jan                     Natauz                    actually came with a size 12 bottom and 8 top           04:44 PM, 12th Jan                     Natauz                    hence it is unusable since the items are not the corresponding sizes           04:44 PM, 12th Jan                   Mais                   We kindly ask you to please provide us with images about the item showing the issue           04:45 PM, 12th Jan                     Natauz                    one moment           04:45 PM, 12th Jan                     Natauz                    Top:           04:45 PM, 12th Jan                     Natauz                             04:46 PM, 12th Jan                     Natauz                    Bottom           04:46 PM, 12th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:50 PM, 12th Jan                     Natauz                    Thanks           04:50 PM, 12th Jan                   Mais                   Sorry for the delay, could you please share with us the name of the item as it is on the site so that we can check for you further           04:56 PM, 12th Jan                     Natauz                    Yes one moment           04:57 PM, 12th Jan                     Natauz                    Beachwear 2-Piece Solid Bikini Set Size 8           04:57 PM, 12th Jan                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           05:00 PM, 12th Jan                     Natauz                    Ok           05:00 PM, 12th Jan                   Mais                   We would like to inform you that a return request for the item from the order 9409582481 on 12-1-23 has been created and the item will be received by Shipa's transport partner within 3-5 working days.           05:02 PM, 12th Jan                     Natauz                    Okay thanks!           05:02 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           05:06 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:09 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580343