Subject: Ticket Assigned - Conversation with Priyanka
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 12:47:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priyanka Priyanka                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi priyanka, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:37 PM, 12th Jan                   Mais                   Hi Priyanka, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:37 PM, 12th Jan                     Priyanka                    I want to return my order           04:38 PM, 12th Jan                     Priyanka                    7809314339           04:38 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:38 PM, 12th Jan                     Priyanka                    Yes the order status is still showing processing           04:38 PM, 12th Jan                     Priyanka                    But i want to put a return request           04:39 PM, 12th Jan                   Ziena                   Please allow me a moment to check this for you.           04:41 PM, 12th Jan                   Ziena                   Could you please confirm if you collect the order or not so we can assist  you accordingly?           04:42 PM, 12th Jan                   Mais                   We are truly sorry to hear that you have already collected your order.           04:44 PM, 12th Jan                   Mais                   However the status is still not updated as pickpup completed.           04:44 PM, 12th Jan                   Mais                   Kindly note that as we can see the issue has already been escalated to the store team to update the order status so that the return request can be created.           04:44 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           04:46 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:47 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580239