Subject: Ticket Assigned - Conversation with Mohamed Afham
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 12:33:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Afham Mohamed Afham                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mohamed afham, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410091401 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011223001013     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0523732809            04:15 PM, 12th Jan                     Mohamed Afham                    ok           04:16 PM, 12th Jan                   Mais                   Hi Mohamed, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:17 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding your order 9410091401           04:18 PM, 12th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9410091401 has been out for delivery on 12-1-23, and we hope it will be delivered to you as soon as possible.           04:18 PM, 12th Jan                     Mohamed Afham                    may i know that when can i get my parcel?           04:19 PM, 12th Jan                     Mohamed Afham                    because this is my office address           04:19 PM, 12th Jan                     Mohamed Afham                    office will be closed at 6"oclock evening           04:19 PM, 12th Jan                     Mohamed Afham                    tomorrow i am out of station           04:20 PM, 12th Jan                     Mohamed Afham                    Please ask your delivery person to deliver before 6"0clock           04:20 PM, 12th Jan                   Mais                   Please accept our full apology for the delay           04:21 PM, 12th Jan                   Mais                   Kindly note that you will be contacted before delivering the order, so please arrange with the courier to deliver the items to your specified time and place           04:22 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           04:23 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:24 PM, 12th Jan                     Mohamed Afham                    yes. yesterday in your tracking it mentioned it will deliver today.           04:25 PM, 12th Jan                   Mais                   Please accept our full apology for the delay, and allow us till the end of this day so that the courier can contact you and you can arrange with him to deliver your items at your prefer way           04:25 PM, 12th Jan                     Mohamed Afham                    can deliver withing before 6"0clock?           04:25 PM, 12th Jan                   Mais                   Kindly note that we are unable to determine a specified time to delivering the order, but make sure that we will do our best to deliver the order at the soonest we can           04:28 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           04:29 PM, 12th Jan                     Mohamed Afham                    can i get the delivery person number?           04:30 PM, 12th Jan                   Mais                   Please accept our full apology that we do not have the courier's numbers, however you will be contacted by him before delivering the order           04:31 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:33 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580154