Subject: Ticket Assigned - Conversation with Sruthy
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 12:27:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sruthy Sruthy                    2           04:11 PM, 12th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:11 PM, 12th Jan                   MAX UAE whatsapp bot                    Hello Sruthy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:11 PM, 12th Jan                     Sruthy                    1           04:11 PM, 12th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           04:11 PM, 12th Jan                     Sruthy                    9409873382           04:11 PM, 12th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM439339548    You can also easily track your order from My Account > Order History.             04:11 PM, 12th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:11 PM, 12th Jan                     Sruthy                    2           04:11 PM, 12th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:11 PM, 12th Jan                     Sruthy                    1           04:12 PM, 12th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:12 PM, 12th Jan                     Sruthy                    [email-masked]           04:12 PM, 12th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:12 PM, 12th Jan                   Mais                   Hi Surthy, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:12 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding your order 9409873382           04:12 PM, 12th Jan                     Sruthy                    Hi Mais           04:12 PM, 12th Jan                     Sruthy                    Would like to check the status of my order           04:12 PM, 12th Jan                     Sruthy                    I'm supposed to receive it on 11th           04:12 PM, 12th Jan                     Sruthy                    Its 12th already           04:13 PM, 12th Jan                     Sruthy                    Where is my order dear ?           04:13 PM, 12th Jan                     Sruthy                    Yes           04:13 PM, 12th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           04:14 PM, 12th Jan                   Mais                   Please give me a minute to check.           04:14 PM, 12th Jan                   Mais                   Could you please confirm your contact number and if you have received any code?           04:15 PM, 12th Jan                     Sruthy                    **********4726           04:15 PM, 12th Jan                     Sruthy                    No I haven't           04:15 PM, 12th Jan                   Mais                   Please confirm if this is your contact number +971556394726           04:16 PM, 12th Jan                     Sruthy                    Yes           04:16 PM, 12th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:17 PM, 12th Jan                   Mais                   We will get in touch with you at the soonest we can           04:17 PM, 12th Jan                     Sruthy                    Please mention an expected timeline           04:17 PM, 12th Jan                   Mais                   Kindly allow us 24-48 hours as a maximum           04:19 PM, 12th Jan                     Sruthy                    24 hou4s please           04:21 PM, 12th Jan                     Sruthy                    Not more than that           04:21 PM, 12th Jan                   Mais                   We will do our best to solve this issue at the soonest we can           04:23 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           04:24 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:26 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580123