Subject: Ticket Assigned - Conversation with Rabab
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 12:13:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rabab Rabab                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  rabab Bot:  Hi rabab, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97336005002            04:05 PM, 12th Jan                   Mais                   Hi Rabab, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:06 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:06 PM, 12th Jan                     Rabab                    I just orderd from the application and orderd by benefit pay(debit card) and i was sent that my order is not processed abd i have to pay by card           04:06 PM, 12th Jan                     Rabab                    And *           04:07 PM, 12th Jan                     Rabab                    Soryy i mean by Cash again           04:07 PM, 12th Jan                     Rabab                    Not card           04:07 PM, 12th Jan                     Rabab                    The order no is 7376974502           04:07 PM, 12th Jan                   Mais                   Please give me a minute to check.           04:08 PM, 12th Jan                     Rabab                    Kindly figure out the problem please           04:08 PM, 12th Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:7810158576 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 7810158626.           04:09 PM, 12th Jan                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           04:09 PM, 12th Jan                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:09 PM, 12th Jan                     Rabab                    So the order is done right ?           04:09 PM, 12th Jan                     Rabab                    And it will be shipped           04:10 PM, 12th Jan                   Mais                   Yes, Kindly note that the order has been placed successfully and it will be delivered at the soonest           04:10 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           04:11 PM, 12th Jan                     Rabab                    No thanks alot           04:12 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:12 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5580058