Subject: Ticket Assigned - Conversation with Nijil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 11:13:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nijil Nijil                    Very bad service           03:02 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:02 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello Nijil , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:02 PM, 12th Jan                     Nijil                    To much delay of delivery           03:02 PM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hi Nijil , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:02 PM, 12th Jan                     Nijil                    5           03:02 PM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:02 PM, 12th Jan                   Mais                   Hi Nijil, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:04 PM, 12th Jan                   Mais                   We can see that you have contacted us regarding your order 9409870765           03:04 PM, 12th Jan                     Nijil                    Tes           03:05 PM, 12th Jan                     Nijil                    When i get my shipment           03:05 PM, 12th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9409870765 has been out for delivery on 12-1-23, and we hope it will be delivered to you as soon as possible.           03:05 PM, 12th Jan                     Nijil                    Why this to much delay           03:05 PM, 12th Jan                   Mais                   Please accept our full apology for the delay, and allow us till the end of this day as a maximum so that the order can be delivered           03:05 PM, 12th Jan                     Nijil                    Otherwise i need to cancele           03:05 PM, 12th Jan                   Mais                   Knowing that you will be contacted before delivering the order, so please keep your contact number active so that we can deliver your items successfully.           03:05 PM, 12th Jan                     Nijil                    My number is active           03:06 PM, 12th Jan                     Nijil                    Give me your delivery team number if you need i will contact them           03:06 PM, 12th Jan                   Mais                   Yes please allow us the time so that the courier can contact you and deliver your order successfully.           03:06 PM, 12th Jan                     Nijil                    When           03:07 PM, 12th Jan                   Mais                   Please accept our full apology that we do not have the courier's numbers, but he will contact you           03:07 PM, 12th Jan                     Nijil                    Every day showing out of delivery           03:07 PM, 12th Jan                   Mais                   Please allow us till the end of this day as we are unable to determine a specific hour and we are really sorry for this           03:07 PM, 12th Jan                     Nijil                    Bad service yaar           03:07 PM, 12th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:08 PM, 12th Jan                   Mais                   Please be assured that we will do our best to raise our quality service and improve our performance in order to meet all your wish and to not repeat such mistakes again           03:08 PM, 12th Jan                     Nijil                    I willl wait until 12 am midnight today           03:09 PM, 12th Jan                   Mais                   Thanks for your patience and understanding, and please rest assured that we will do our best to deliver the order at the soonest we can           03:10 PM, 12th Jan                   Mais                   As well, in case your order has not been delivered today, please contact us so that we can do the needful           03:11 PM, 12th Jan                     Nijil                    Ok           03:11 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           03:11 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:13 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5579708