Subject: Ticket Assigned - Conversation with Sheik Shamsu
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 10:51:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheik Shamsu Sheik Shamsu                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi sheik shamsu, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:34 PM, 12th Jan                   Mais                   Hi Sheik, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:35 PM, 12th Jan                     Sheik Shamsu                    I want cancel my oder           02:36 PM, 12th Jan                   Mais                   Please give me a minute to check.           02:36 PM, 12th Jan                     Sheik Shamsu                    Any one there           02:38 PM, 12th Jan                   Mais                   Regarding the order 9409891055, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:41 PM, 12th Jan                   Mais                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:41 PM, 12th Jan                     Sheik Shamsu                    No courier guy call me           02:41 PM, 12th Jan                     Sheik Shamsu                    2 days am waiting for my order           02:42 PM, 12th Jan                     Sheik Shamsu                    Please give my money back           02:42 PM, 12th Jan                   Mais                   As per our records, the courier tried to contact you but the contact number is wrong, in case you want to receive your items please confirm your contact number so that we can do the needful           02:43 PM, 12th Jan                     Sheik Shamsu                    0566939142           02:44 PM, 12th Jan                   Mais                   As well, in case you want to cancel the order, please confirm this so that we can raise the issue to the courier to return the items and refund the amount           02:44 PM, 12th Jan                   Mais                   Please confirm your wish about receiving or cancelling the order           02:44 PM, 12th Jan                     Sheik Shamsu                    Yes I want to cancel           02:45 PM, 12th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:45 PM, 12th Jan                     Sheik Shamsu                    Cancel please           02:46 PM, 12th Jan                     Sheik Shamsu                    I don't want your product anymore           02:46 PM, 12th Jan                   Mais                   Please allow us the time and we will raise the issue to the courier team in order to be fully assisted           02:47 PM, 12th Jan                   Mais                   Is there anything else I can assist you with?           02:49 PM, 12th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:50 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5579598