Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 20:25:24 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Hello... Can I knw my order status? Please<div dir="auto">
<a href="https://www.maxfashion.com/kw/en/my-account/order/8409955762?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_partial_cancellation_KNET_KW_en" rel="noreferrer">https://www.maxfashion.com/kw/en/my-account/order/8409955762?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_partial_cancellation_KNET_KW_en</a><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 11 Jan 2023, 11:55 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi ​Zainab,</div>
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<div dir="ltr">Thank you for contacting us, and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br> <br>We regret to inform you that the product Ombre Beanie Cap with Pom Detail has been canceled from order 8409955762 due to its out of stock/quality check issues, so we have partially shipped your order, and the amount of the canceled product KWD1.40 has been returned to your account on 1/11/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.</div>
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<div dir="ltr">As well, kindly note that we have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.<br><br>Thank you for your cooperation and shopping with us.<br> <br>We apologize for any inconvenience and thank you for your patience, and in case you have more inquiries about your refund, please let us know so that we can assist you further.<br> <br>Feel free to contact us for further assistance!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5574385