Subject: Ticket Assigned - Conversation with Aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 14:14:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aisha Aisha                    Inquiry           05:49 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:49 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello Aisha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:49 PM, 11th Jan                     Aisha                    1           05:49 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:49 PM, 11th Jan                     Aisha                    940974346           05:50 PM, 11th Jan                     Aisha                    Wrong toy           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello Aisha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:50 PM, 11th Jan                     Aisha                    1           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:50 PM, 11th Jan                     Aisha                    940974346           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:50 PM, 11th Jan                     Aisha                    1           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:50 PM, 11th Jan                     Aisha                    940974346           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:50 PM, 11th Jan                     Aisha                    2           05:50 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello Aisha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:50 PM, 11th Jan                     Aisha                    1           05:51 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:51 PM, 11th Jan                     Aisha                    9409743476           05:51 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Collected    We checked and your order was collected on 2023-01-11             05:51 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:51 PM, 11th Jan                     Aisha                    2           05:51 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:51 PM, 11th Jan                     Aisha                    1           05:51 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:51 PM, 11th Jan                     Aisha                    [email-masked]           05:51 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:51 PM, 11th Jan                   Mais                   Hi Aisha, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:52 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding your order 9409743476           05:52 PM, 11th Jan                     Aisha                    Dear I just collected my order and it wasn’t what I ordered           05:52 PM, 11th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:53 PM, 11th Jan                     Aisha                    Yes babyshop           05:53 PM, 11th Jan                   Mais                   Could you please share with us images about the items you received?           05:53 PM, 11th Jan                     Aisha                             05:54 PM, 11th Jan                     Aisha                    This what I ordered           05:54 PM, 11th Jan                     Aisha                    And he recieved the other charector ruble           05:54 PM, 11th Jan                     Aisha                    He went back to the store           05:54 PM, 11th Jan                     Aisha                             05:56 PM, 11th Jan                     Aisha                    He recieved this one           05:56 PM, 11th Jan                     Aisha                    He wanted the first character chase           05:56 PM, 11th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:57 PM, 11th Jan                     Aisha                    Please do           05:57 PM, 11th Jan                   Mais                   we are really sorry for this mistake, kindly note that the exchange service is not available for Bodyshop products           05:59 PM, 11th Jan                     Aisha                    Can you check if available in zahia           06:00 PM, 11th Jan                     Aisha                    We will return and exchange           06:00 PM, 11th Jan                   Mais                   Please give me a minute to check.           06:01 PM, 11th Jan                     Aisha                    Ok           06:01 PM, 11th Jan                   Mais                   We kindly ask you to please check the attached images in order to find the availability of the item at the stores           06:07 PM, 11th Jan                   Mais                            06:07 PM, 11th Jan                   Mais                            06:07 PM, 11th Jan                     Aisha                    ??           06:08 PM, 11th Jan                     Aisha                    Thank you           06:08 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           06:08 PM, 11th Jan                     Aisha                    It’s ok to exchange in store isn’t it           06:09 PM, 11th Jan                   Mais                   Kindly note that the exchange service is not available at the store and through the online, but you can check with the store team, and you can visit one of the above store to return the item and purchase a new one           06:10 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           06:12 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:13 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576234