Subject: Ticket Assigned - Conversation with Farwej
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 14:04:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farwej Farwej                    Hi           05:49 PM, 11th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:49 PM, 11th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:49 PM, 11th Jan                     Farwej                    1           05:49 PM, 11th Jan                   MAX UAE whatsapp bot                    Hello Farwej , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:49 PM, 11th Jan                     Farwej                    1           05:49 PM, 11th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:49 PM, 11th Jan                     Farwej                    9409831209           05:49 PM, 11th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM406569294    You can also easily track your order from My Account > Order History.             05:49 PM, 11th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:49 PM, 11th Jan                     Farwej                    2           05:51 PM, 11th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:51 PM, 11th Jan                     Farwej                    1           05:51 PM, 11th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:51 PM, 11th Jan                     Farwej                    [email-masked]           05:52 PM, 11th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:52 PM, 11th Jan                     Farwej                    When can I collect my item. I ordered yesterday and still not available in the collection point. It was mentioned yesterday date that item  will be there           05:53 PM, 11th Jan                   Mais                   Hi Farwej, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:53 PM, 11th Jan                   Mais                   Please allow me a minute to check your order 9409831209           05:53 PM, 11th Jan                     Farwej                    Ok           05:53 PM, 11th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number?           05:56 PM, 11th Jan                     Farwej                    0563544363           05:56 PM, 11th Jan                     Farwej                    Tell me exactly what time will be there for collection?           05:56 PM, 11th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:58 PM, 11th Jan                   Mais                   We will get in touch with you at the soonest we can           05:58 PM, 11th Jan                     Farwej                    How long it will take?           05:59 PM, 11th Jan                   Mais                   Please allow us 24 hours           05:59 PM, 11th Jan                     Farwej                    Day is almost finished. Won’t they deliver to the collection point by today at least?           06:00 PM, 11th Jan                   Mais                   Please accept our full apology for the delay, please be assured that we will do our best to process the order at the soonest we can           06:02 PM, 11th Jan                   Mais                   Just please allow us the time so that we can do the needful           06:02 PM, 11th Jan                     Farwej                    Ok           06:02 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           06:03 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:04 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576193