Subject: Ticket Assigned - Conversation with Sara Seifen
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 13:41:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Seifen Sara Seifen                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  sara seifen Bot:  Hi sara seifen, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508314011            05:18 PM, 11th Jan                   Mais                   Hi Sara, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:18 PM, 11th Jan                     Sara Seifen                    Hi there           05:19 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:19 PM, 11th Jan                     Sara Seifen                    I have filled out a return requests that got picked up today           05:19 PM, 11th Jan                     Sara Seifen                    The whole order was not picked up. I am left with 2 items that I filled out a return for           05:19 PM, 11th Jan                     Sara Seifen                    The driver kept messaging me asking for clarification and he was obviously confused           05:20 PM, 11th Jan                     Sara Seifen                    I’m not sure what his pronlnnle           05:20 PM, 11th Jan                     Sara Seifen                    Problem* was as I’ve already filled out a return…what could be so hard as to why he couldn’t take the whole order           05:20 PM, 11th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:22 PM, 11th Jan                     Sara Seifen                    Thank you           05:22 PM, 11th Jan                     Sara Seifen                    It’s obvious that I did the return request correctly as the only item left to return is a green shirt which I’m wearing right now. Clearly           05:24 PM, 11th Jan                     Sara Seifen                    Clearly don’t want to return it!           05:24 PM, 11th Jan                   Mais                   Sorry for the delay, please allow me a minute to check this for you           05:28 PM, 11th Jan                     Sara Seifen                    Ok           05:29 PM, 11th Jan                   Mais                   As per our records you have created a return request for these items Solid Mid-Rise Joggers with Drawstring Closure and Pockets and Solid Pants with Button Closure and Slits and Textured Crepe Pants with Drawstring Closure and Pockets           05:32 PM, 11th Jan                     Sara Seifen                    Yep           05:32 PM, 11th Jan                   Mais                   could you please confirm if you have another items to return?           05:33 PM, 11th Jan                     Sara Seifen                    2 more item           05:33 PM, 11th Jan                     Sara Seifen                    They weren’t all taken           05:33 PM, 11th Jan                   Mais                   Could you please share with us the names of these 2 items?           05:34 PM, 11th Jan                     Sara Seifen                             05:35 PM, 11th Jan                     Sara Seifen                             05:35 PM, 11th Jan                   Mais                   Kindly note that we will create a return request for these 2 items and the courier will collect then within 3-5 working days.           05:36 PM, 11th Jan                     Sara Seifen                    Thank you           05:37 PM, 11th Jan                     Sara Seifen                    Please advise the driver NOT to call me           05:37 PM, 11th Jan                     Sara Seifen                    Or message me as he’s obviously confused and I don’thave time           05:37 PM, 11th Jan                     Sara Seifen                    To explain his job to him. Thanks!           05:38 PM, 11th Jan                   Mais                   Please accept our full apology for this, make sure that we will do our best to not upset you           05:38 PM, 11th Jan                   Mais                   Kindly note that we have created the return request successfully           05:38 PM, 11th Jan                     Sara Seifen                    Thanks           05:38 PM, 11th Jan                   Mais                   Please allow us the time so that the courier can collect your items           05:38 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           05:39 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:41 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576072