Subject: Ticket Assigned - Conversation with Aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 13:27:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aisha Aisha                    I want to complain           05:15 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:15 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:15 PM, 11th Jan                     Aisha                    Arabic           05:15 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:15 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:15 PM, 11th Jan                     Aisha                    1           05:15 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello Aisha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:15 PM, 11th Jan                     Aisha                    1           05:16 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:16 PM, 11th Jan                     Aisha                    1           05:16 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:16 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:16 PM, 11th Jan                     Aisha                    1           05:16 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:16 PM, 11th Jan                     Aisha                    2           05:17 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:17 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:17 PM, 11th Jan                     Aisha                    9408791774           05:18 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:18 PM, 11th Jan                     Aisha                    2           05:18 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello Aisha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:18 PM, 11th Jan                     Aisha                    2           05:18 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:18 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:18 PM, 11th Jan                     Aisha                    2           05:19 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 PM, 11th Jan                     Aisha                    1           05:19 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:19 PM, 11th Jan                     Aisha                    [email-masked]           05:19 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:19 PM, 11th Jan                   Mais                   Hi Aisha, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:20 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:20 PM, 11th Jan                     Aisha                    I requested a return long time back           05:21 PM, 11th Jan                     Aisha                    And nobody came for pick up           05:21 PM, 11th Jan                     Aisha                    9408791774           05:21 PM, 11th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:21 PM, 11th Jan                   Mais                   Could you please confirm your contact number?           05:22 PM, 11th Jan                     Aisha                    0555533755           05:22 PM, 11th Jan                   Mais                   We would like to inform you that we have created a new return request to avoiding the delay           05:25 PM, 11th Jan                   Mais                   Please allow us 3-5 working days so that the items can be collected           05:25 PM, 11th Jan                     Aisha                    Ok great thank you           05:26 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           05:26 PM, 11th Jan                     Aisha                    No thank you           05:27 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           05:27 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576002