Subject: Ticket Assigned - Conversation with Anuroop Kumar
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 13:19:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anuroop Kumar Anuroop Kumar                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi anuroop kumar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409870042 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:05 PM, 11th Jan                   Mais                   Hi Anuroop, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           05:06 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding your order 9409870042           05:06 PM, 11th Jan                     Anuroop Kumar                    Yeah           05:06 PM, 11th Jan                     Anuroop Kumar                    I am concerned as I am travelling tomorrow morning           05:06 PM, 11th Jan                     Anuroop Kumar                    I need to receive my order today itself           05:06 PM, 11th Jan                   Mais                   We would like to inform you that the expected date of the order to be ready for collection is 11-1-23, so please allow us till the end of this day so that the order can be ready for pick up           05:07 PM, 11th Jan                   Mais                   Knowing that you will receive a message when the order will be ready           05:07 PM, 11th Jan                     Anuroop Kumar                    Okay           05:08 PM, 11th Jan                     Anuroop Kumar                    Is there anyeay to know status           05:08 PM, 11th Jan                   Mais                   In case you did not receive the message by the end of this day, please contact us again so that we can do the needful           05:08 PM, 11th Jan                     Anuroop Kumar                    anyway*           05:08 PM, 11th Jan                   Mais                   Kindly note that your order is under delivery to the store           05:08 PM, 11th Jan                     Anuroop Kumar                    Couldn't shop arrange the order fast           05:09 PM, 11th Jan                     Anuroop Kumar                    Okay by what time?           05:09 PM, 11th Jan                   Mais                   Kindly note that we are unable to determine a specified time, but be assured that we will do our best to process the order at the soonest we can           05:10 PM, 11th Jan                     Anuroop Kumar                    Okay           05:12 PM, 11th Jan                     Anuroop Kumar                    I was referring to by what time I should call you incase I do not receive the message           05:13 PM, 11th Jan                   Mais                   Kindly note that you can contact us anytime you want. However please allow us after the 9 PM           05:13 PM, 11th Jan                     Anuroop Kumar                    Is Splash support 24 hours?           05:14 PM, 11th Jan                   Mais                   Yes sure, you can contact us anytime you want and we will be happy to help           05:15 PM, 11th Jan                     Anuroop Kumar                    I just want to know if shop has these products at shop could they make the process fast?           05:16 PM, 11th Jan                   Mais                   kindly note that your items are under delivery to the store, and the order will be ready for collection at the soonest, just please allow us the time so that we can do the needful.           05:17 PM, 11th Jan                     Anuroop Kumar                    As I see the shop closes at 10:30 pm today           05:17 PM, 11th Jan                     Anuroop Kumar                    I understand, thank you for the update           05:18 PM, 11th Jan                   Mais                   Kindly allow us till that time, and rest assured that we will try our best to process the order at the earliest           05:18 PM, 11th Jan                     Anuroop Kumar                    Thank you for your kind assistance           05:18 PM, 11th Jan                     Anuroop Kumar                    That is a relief thank you so much           05:18 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           05:19 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575955