Subject: Ticket Assigned - Conversation with Patricia
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 13:05:34 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Patricia Patricia                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  patricia Bot:  Hi patricia, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501707866            04:53 PM, 11th Jan                   Mais                   Hi Patricia, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:54 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:54 PM, 11th Jan                     Patricia                    Yes, I put in a few items for return on Wednesday (last week)           04:55 PM, 11th Jan                     Patricia                    No one has come to collect the return yet           04:55 PM, 11th Jan                     Patricia                    Aramex hasn’t contacted me           04:56 PM, 11th Jan                     Patricia                    I live in Al Dhafra, Abu Dhabi           04:57 PM, 11th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:57 PM, 11th Jan                   Mais                   Could you please confirm your contact number as well?           04:57 PM, 11th Jan                     Patricia                    0501707866           04:58 PM, 11th Jan                     Patricia                    When will they collect the items?           05:00 PM, 11th Jan                     Patricia                    Hello?           05:02 PM, 11th Jan                   Mais                   Sorry for the delay, please confirm if this is the intended order 9408463307           05:03 PM, 11th Jan                     Patricia                    Yes, that’s correct           05:03 PM, 11th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:04 PM, 11th Jan                   Mais                   We will get in touch with you at the soonest we can           05:04 PM, 11th Jan                     Patricia                    Ok           05:04 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           05:05 PM, 11th Jan                     Patricia                    Thank you           05:05 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           05:05 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575888