Subject: Ticket Assigned - Conversation with Minglee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 13:01:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Minglee Minglee                    Why my order not deliver again           04:44 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:44 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Hello Minglee , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:44 PM, 11th Jan                     Minglee                    1           04:46 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:46 PM, 11th Jan                     Minglee                    9409881644           04:46 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011023003881    You can also easily track your order from My Account > Order History.             04:47 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:47 PM, 11th Jan                     Minglee                    2           04:47 PM, 11th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:47 PM, 11th Jan                     Minglee                    1           04:47 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:47 PM, 11th Jan                     Minglee                    [email-masked]           04:47 PM, 11th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:47 PM, 11th Jan                   Mais                   Hi Minglee, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:49 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding your order 9409881644           04:49 PM, 11th Jan                     Minglee                    Yes           04:49 PM, 11th Jan                     Minglee                    There is a message to me that my order again is unable to deliver because customer reject           04:50 PM, 11th Jan                     Minglee                    Buy i did not received any message or email and i did not rejected           04:50 PM, 11th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:50 PM, 11th Jan                   Mais                   Could you please confirm your contact number and your address?           04:50 PM, 11th Jan                     Minglee                    Why like this twice already i order but the same situation.           04:51 PM, 11th Jan                     Minglee                    [email-masked] 0569649171           04:51 PM, 11th Jan                   Mais                   Kindly share with us your home address           04:52 PM, 11th Jan                     Minglee                    Twice already i order because same reason last time. Why like this           04:52 PM, 11th Jan                     Minglee                    Im waiting for my order           04:52 PM, 11th Jan                     Minglee                    Villa 415 17s street khubaib bin oday al bridi street kalba sharjah.           04:52 PM, 11th Jan                     Minglee                    Please arrange it im waiting for my order. For almost 5 days           04:53 PM, 11th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:55 PM, 11th Jan                   Mais                   We will get in touch with you at the soonest we can           04:55 PM, 11th Jan                     Minglee                    Please im waiting for my order           04:56 PM, 11th Jan                     Minglee                    I hope they will deliver until tomorrow           04:56 PM, 11th Jan                   Mais                   Please be assured that we will do our best to deliver the order at the soonest we can           04:59 PM, 11th Jan                     Minglee                    Ok. Thank you           04:59 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           05:00 PM, 11th Jan                     Minglee                    Nothing i just follow up my order           05:00 PM, 11th Jan                     Minglee                    Thanks           05:01 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:01 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575860