Subject: Ticket Assigned - Conversation with Raja Arslan
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 13:01:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raja Arslan Raja Arslan                    Customer:  00971506407891            04:45 PM, 11th Jan                   Mais                   Hi Raja, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:45 PM, 11th Jan                     Raja Arslan                    Hello           04:46 PM, 11th Jan                     Raja Arslan                    I ordered 2 jackets yesterday and i only received one           04:46 PM, 11th Jan                   Mais                   Could you please confirm if this is the intended order 9409844668           04:47 PM, 11th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:49 PM, 11th Jan                     Raja Arslan                    Hello           04:50 PM, 11th Jan                   Mai
 s                   I have not received a response from you still, please confirm if we are still connected?           04:50 PM, 11th Jan                     Raja Arslan                    Hello           04:52 PM, 11th Jan                     Raja Arslan                    Yes           04:52 PM, 11th Jan                   Mais                   Hi Raja, Could you please confirm if this is the intended order 9409844668?           04:52 PM, 11th Jan                     Raja Arslan                    Start Again           04:52 PM, 11th Jan                     Raja Arslan                    Yes           04:52 PM, 11th Jan                     Raja Arslan                    Start Again           04:52 PM, 11th Jan                     Raja Arslan                    Start Again           04:52 PM, 11th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:54 PM, 11th Jan                   Mais  
                  We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           04:55 PM, 11th Jan                   Mais                   We regret to inform you that the product has been canceled from order 9409844668 due to our out of stock / for quality reasons           04:56 PM, 11th Jan                   Mais                   We will not be happy if you receive bad items in your order, which is why the item is canceled.           04:56 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           04:59 PM, 11th Jan                   Mais                   It was a pleasure to assist you.Thank you for shopping with Splash.  Have a w
 onderful day.           05:01 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575859