Subject: Ticket Assigned - Conversation with Aya Elazizy
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 12:59:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya Elazizy Aya Elazizy                    Hello           04:44 PM, 11th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:44 PM, 11th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:44 PM, 11th Jan                     Aya Elazizy                    1           04:44 PM, 11th Jan                   MAX KW Whatsapp BOT                    Hello Aya Elazizy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:44 PM, 11th Jan                     Aya Elazizy                    1           04:44 PM, 11th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           04:44 PM, 11th Jan                     Aya Elazizy                    # 8410005844           04:45 PM, 11th Jan                   MAX KW Whatsapp BOT                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           04:45 PM, 11th Jan                   MAX KW Whatsapp BOT                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            04:45 PM, 11th Jan                     Aya Elazizy                    1           04:45 PM, 11th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           04:45 PM, 11th Jan                     Aya Elazizy                    8410005838           04:46 PM, 11th Jan                   MAX KW Whatsapp BOT                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             04:46 PM, 11th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:46 PM, 11th Jan                     Aya Elazizy                    2           04:47 PM, 11th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:47 PM, 11th Jan                     Aya Elazizy                    1           04:47 PM, 11th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           04:47 PM, 11th Jan                     Aya Elazizy                    [email-masked]           04:47 PM, 11th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           04:47 PM, 11th Jan                   Mais                   Hi Aya, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:48 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding your order 8410005838           04:48 PM, 11th Jan                     Aya Elazizy                    Hello Mais i ordered this order today           04:49 PM, 11th Jan                     Aya Elazizy                    And they deducted the amount from my bank account           04:49 PM, 11th Jan                     Aya Elazizy                    Then i got a message we can't processed           04:50 PM, 11th Jan                     Aya Elazizy                    The order           04:50 PM, 11th Jan                   Mais                   Please give me a minute to check.           04:51 PM, 11th Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8410005838 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8410005844.           04:52 PM, 11th Jan                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           04:52 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           04:53 PM, 11th Jan                     Aya Elazizy                    So now the order is confirmed right?           04:54 PM, 11th Jan                   Mais                   Yes exactly, and it will be ready for collection at the soonest we can           04:55 PM, 11th Jan                   Mais                   As well, you will receive a message when it will be ready for collection           04:55 PM, 11th Jan                     Aya Elazizy                    Thanks very much           04:55 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           04:56 PM, 11th Jan                     Aya Elazizy                    No thanks           04:57 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:58 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575843