Subject: Ticket Assigned - Conversation with Livia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 12:33:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Livia Livia                    Hello. I have placed an order and should have been delivered yesterday           04:24 PM, 11th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:24 PM, 11th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:24 PM, 11th Jan                     Livia                    1           04:24 PM, 11th Jan                   Babyshop UAE WhatsApp bot                    Hello Livia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:24 PM, 11th Jan                     Livia                    1           04:24 PM, 11th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:24 PM, 11th Jan                     Livia                    9409571037           04:24 PM, 11th Jan                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010923001289    You can also easily track your order from My Account > Order History.             04:25 PM, 11th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:25 PM, 11th Jan                     Livia                    2           04:25 PM, 11th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:25 PM, 11th Jan                     Livia                    1           04:25 PM, 11th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:25 PM, 11th Jan                     Livia                    [email-masked]           04:26 PM, 11th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:26 PM, 11th Jan                   Mais                   Hi Livia, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           04:26 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding your order 9409571037           04:26 PM, 11th Jan                     Livia                    Hello           04:26 PM, 11th Jan                     Livia                    Yes, correct           04:26 PM, 11th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9409571037 has been out for delivery on 11-1-23, and we hope it will be delivered to you as soon as possible.           04:26 PM, 11th Jan                     Livia                    When i check the status order and track it           04:27 PM, 11th Jan                     Livia                    It says no tracking staus found           04:27 PM, 11th Jan                     Livia                    I was supposed to receive the order yesterday           04:27 PM, 11th Jan                   Mais                   Please accept our full apology for the delay, and kindly allow us till the end of this day so that the order can be delivered           04:28 PM, 11th Jan                   Mais                   You can also track the delivery of the order via the website https://bit.ly/3v0Daf7 through the tracking number FP010923001289           04:28 PM, 11th Jan                     Livia                    Ok, so it is going to be delivered today           04:28 PM, 11th Jan                   Mais                   Yes, please allow us the time, and in case you have faced any issue with the delivery process, please contact us again           04:30 PM, 11th Jan                     Livia                    Ok. Also, why did i receive an sms on monday that they did not find me when trying to deliver           04:30 PM, 11th Jan                     Livia                    Ok, I will wait for it today           04:30 PM, 11th Jan                   Mais                   Thanks for your patience and understanding           04:30 PM, 11th Jan                     Livia                    No problem           04:30 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           04:31 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           04:33 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575719