Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 11:58:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:52 PM, 11th Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           03:53 PM, 11th Jan                     User                    Your refund of KWD 5.90 for order 8400610999 is on its way & will be credited in 5-7 business days.           03:53 PM, 11th Jan                     User                    This sms given to me 8 dec 202w           03:54 PM, 11th Jan                     User                    2022           03:54 PM, 11th Jan                     User                    But still no refund           03:54 PM, 11th Jan                     User                    How long it need to refund           03:54 PM, 11th Jan                     User                    1yr? 2yr?           03:54 PM,
  11th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:54 PM, 11th Jan                   Mais                   Please be assured as we have now escalated this issue to our finance team and they are closely working on this to fix it for you.           03:54 PM, 11th Jan                   Mais                   We will get in touch with you at the soonest we can           03:55 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           03:56 PM, 11th Jan                     User                    I am tired of waiting           03:56 PM, 11th Jan                     User                    No other issue           03:56 PM, 11th Jan                     User                    Lets see what else happen           03:56 PM, 11th Jan                     User                   
  Thankyou           03:56 PM, 11th Jan                   Mais                   Please accept our full apology for the delay, and kindly allow us the time so that we can solve the issue and assist you further.           03:57 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           03:58 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575529