Subject: Ticket Assigned - Conversation with Saba
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 11:14:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saba Saba                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi saba, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409837842 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011023002317     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:00 PM, 11th Jan                   Mais                   Hi Saba, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:02 PM, 11th Jan                   Mais                   We can see that you have contacted us regarding your order 9409837842           03:02 PM, 11th Jan                     Saba                    Hey Mais           03:03 PM, 11th Jan                     Saba                    Yes many times.           03:03 PM, 11th Jan                     Saba                    I would like to cancel my order please           03:03 PM, 11th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.This is definitely not the experience we wish you had when shopping on our website.           03:03 PM, 11th Jan                   Mais                   We would like to inform you that we have already raised your query to the concerned team in order to deliver the order ASAP           03:04 PM, 11th Jan                     Saba                    I don’t want it anymore           03:04 PM, 11th Jan                     Saba                    Please assist in canceling it please           03:04 PM, 11th Jan                   Mais                   And in case you want to cancel the order, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:04 PM, 11th Jan                     Saba                    Okay so what about the refund?           03:05 PM, 11th Jan                     Saba                    Please provide complete details           03:05 PM, 11th Jan                   Mais                   Kindly note that the amount will be refunded to the same card which you paid from           03:05 PM, 11th Jan                   Mais                   after cancelling the order and returned the items to the warehouse           03:06 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           03:07 PM, 11th Jan                     Saba                    When will the amount return from your side? Within the same day? Or will it take time to process?           03:08 PM, 11th Jan                   Mais                   Kindly note that once you will reject the order, the items may take 24 hours to reached our warehouse and to process the refund.           03:09 PM, 11th Jan                   Mais                   Is there anything else I can assist you with?           03:12 PM, 11th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:14 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575302