Subject: Ticket Assigned - Conversation with Dubai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 07:59:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dubai Dubai                    Good evening           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:16 AM, 10th Jan                     Dubai                    I made this order by mistake           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:16 AM, 10th Jan                     Dubai                    I need to cancel           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:16 AM, 10th Jan                     Dubai                    And get a refund           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:16 AM, 10th Jan                     Dubai                             12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:16 AM, 10th Jan                     Dubai                    1           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    Hello Dubai , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:16 AM, 10th Jan                     Dubai                    2           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:16 AM, 10th Jan                     Dubai                    2           12:16 AM, 10th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:16 AM, 10th Jan                     Dubai                    1           12:17 AM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:17 AM, 10th Jan                     Dubai                    [email-masked]           12:17 AM, 10th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:17 AM, 10th Jan                   mazen                   Hi Dubai, Good Evening. Thank you for contacting Centrepoint. My name is Mazen. I will be happy to assist you.           12:19 AM, 10th Jan                     Dubai                    Hi mazen           12:19 AM, 10th Jan                     Dubai                    I want to cancel.this order           12:19 AM, 10th Jan                     Dubai                    Please           12:19 AM, 10th Jan                     Dubai                             12:20 AM, 10th Jan                     Dubai                    And how can I get the refund           12:20 AM, 10th Jan                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           12:22 AM, 10th Jan                     Dubai                    Ok           12:22 AM, 10th Jan                   mazen                   Unfortunately, we won't be able to cancel your order at the moment as the order is already confirmed           12:25 AM, 10th Jan                   mazen                   We would request you to not accept the delivery of your order.Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:25 AM, 10th Jan                   mazen                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:25 AM, 10th Jan                     Dubai                    Ok           12:25 AM, 10th Jan                     Dubai                    If the courier reach home and didn't call           12:25 AM, 10th Jan                     Dubai                    Like today           12:25 AM, 10th Jan                     Dubai                    He ordered me sthg but didn't inform me           12:25 AM, 10th Jan                     Dubai                    How can I refund           12:26 AM, 10th Jan                     Dubai                    The items           12:26 AM, 10th Jan                   mazen                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to cancel the order.           12:27 AM, 10th Jan                     Dubai                    Ok           12:28 AM, 10th Jan                     Dubai                    Thank you           12:28 AM, 10th Jan                     Dubai                    Please update me           12:29 AM, 10th Jan                   mazen                   we will be on touch with you and contact you on your email           12:30 AM, 10th Jan                   mazen                   Do you have any other inquiries that we can help with?           12:30 AM, 10th Jan                   mazen                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:32 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5568960