Subject: Note Added - [#5500881] Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 05:58:55 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5500881    Subject:  Returns   Requester: Sudhan Parajuli    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM0AD536471606484D8F81F0F8EAA0EA24" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This generally happens if the wheels are locked. Can we ask customer to unlock the wheel &amp; then try.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Even after unlocking the problem persist, then please ask WH team to take this back &amp; process refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 9 January 2023 8:24 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5500881] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMB545D130DC324FB69B50733293E11034" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please assist with the below.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 1, 2023 6:32 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5500881] - Returns</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly update on the issue, customer is chasing us again and again.<br>
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Order ID : 9595145607 UAE<br>
Date : Nov 12, 2022<br>
Item : 162393807 Mimi Lu Zoey Blue Stroller with Sun Canopy (Upto 3 years)<br>
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The customer reported that the Mimi Lu Zoey Blue Stroller with Sun Canopy has manufacturing defects. The front wheels of the stroller do not move well, so smooth movement of the stroller is difficult every time they use it. <br>
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Please check the attached video and advise us on this issue.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5500881:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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