Subject: Ticket Assigned - Conversation with Humera
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 13:20:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Humera Humera                    5           05:03 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:03 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello Humera , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:03 PM, 09th Jan                     Humera                    5           05:03 PM, 09th Jan                   MAX UAE whatsapp bot                    Hi Humera , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:03 PM, 09th Jan                     Humera                    5           05:03 PM, 09th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:03 PM, 09th Jan                   Mais                   Hi Humera, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:04 PM, 09th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:05 PM, 09th Jan                     Humera                    I haven't got the offer of buy 1 get 1 or buy 2 get 1 on these products that lied under the category           05:06 PM, 09th Jan                     Humera                             05:06 PM, 09th Jan                   Mais                   Could you please provide us with the links of the items you want to apply the offer on           05:07 PM, 09th Jan                     Humera                    I already paid now as i was hoping that price it might get deducted at the payment           05:08 PM, 09th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:08 PM, 09th Jan                     Humera                    ?           05:08 PM, 09th Jan                   Mais                   We have checked and we found that an order number 9409734942 has been created on 9-1-23. Please note that your order is still under verification and we will contact you to confirm if it has been successfully processed or canceled due to technical errors or problems in the payment process.           05:09 PM, 09th Jan                   Mais                   However, please share with us the items link, and we will check the offer from our end and assist you further           05:10 PM, 09th Jan                     Humera                    The app is just pathetic           05:10 PM, 09th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:10 PM, 09th Jan                     Humera                    It didn't even spare me a monent to type back authentication code           05:11 PM, 09th Jan                     Humera                    I have the authentication code but then bar just dissappear           05:11 PM, 09th Jan                     Humera                    Accept my order and make the authentication code bar visible           05:12 PM, 09th Jan                     Humera                    If my order will be cancelled i won't be buying again from max           05:12 PM, 09th Jan                     Humera                    First the app worked too slow for me to pick the items and add in the cart and now you're just saying my order would be cancelled??? Why??? Because your app works pathetically!!!           05:13 PM, 09th Jan                   Mais                   Please accept our full apology, and kindly allow us 24 hours so that we can confirm your order or cancel it and we will update you through your email           05:14 PM, 09th Jan                     Humera                    This just lasted a minute and when i copied my code ..it dissappeared           05:15 PM, 09th Jan                   Mais                   Please be assured that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           05:15 PM, 09th Jan                     Humera                    481079           05:15 PM, 09th Jan                     Humera                    This is my authentication code           05:15 PM, 09th Jan                   Mais                   Please accept our full apology for this, and please us the time so that we can update you regarding your order status           05:16 PM, 09th Jan                     Humera                    I literally wasted an hour in all this           05:16 PM, 09th Jan                   Mais                   We are really sorry for wasting your time, please and kindly allow us the time so that we can do the needful and update you regarding your order status.           05:16 PM, 09th Jan                     Humera                    481079 this is my authentication code kindly verify my order!           05:17 PM, 09th Jan                   Mais                   Please allow us the time and we will get in touch with you           05:18 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           05:19 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:20 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567179