Subject: Ticket Assigned - Conversation with Veeral DSilva
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 13:00:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Veeral DSilva Veeral DSilva                    1           04:40 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:41 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello Veeral DSilva , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:41 PM, 09th Jan                     Veeral DSilva                    1           04:41 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:41 PM, 09th Jan                     Veeral DSilva                    9409058532           04:41 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.             04:41 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:41 PM, 09th Jan                     Veeral DSilva                    2           04:41 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:41 PM, 09th Jan                     Veeral DSilva                    1           04:41 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:41 PM, 09th Jan                     Veeral DSilva                    [email-masked]           04:42 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:42 PM, 09th Jan                   Mais                   Hi Veeral, Good Morning/Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:43 PM, 09th Jan                     Veeral DSilva                    Why my order was cancelled again           04:43 PM, 09th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:47 PM, 09th Jan                   Mais                   Please give me a minute to check.           04:47 PM, 09th Jan                     Veeral DSilva                    Please           04:47 PM, 09th Jan                     Veeral DSilva                    This is the second time my order is getting cancelled after being shipped may i know the reason behind it           04:48 PM, 09th Jan                   Mais                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to deliver your order 9409058532 without success.           04:51 PM, 09th Jan                   Mais                   Once again please accept our full apology for this, and be assured that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           04:52 PM, 09th Jan                     Veeral DSilva                    How did they try? I did not receive any calls nor i was informed it will be cancelled           04:52 PM, 09th Jan                   Mais                   And regarding your future purchases, once you will place the order please contact us and confirm your contact number and your address so that we can deliver your items successfully and to not repeat such mistakes again           04:52 PM, 09th Jan                     Veeral DSilva                    Exactly , this is the second time and that to with essential baby items           04:53 PM, 09th Jan                   Mais                   Please accept our full apology for this, we will raise your complaint to the team so that we can be sure this mistake will not repeat           04:53 PM, 09th Jan                     Veeral DSilva                    I have updated complete address and one of your staff asked my address yesterday and nothin happend           04:53 PM, 09th Jan                     Veeral DSilva                    Please . Thank you           04:54 PM, 09th Jan                   Mais                   Please rest assured that we will do our best to not repeat such mistakes again and to improve our performance in order to meet all your wish           04:55 PM, 09th Jan                   Mais                   Once again please accept our full apology for this           04:55 PM, 09th Jan                     Veeral DSilva                    Ok           04:56 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           04:58 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:00 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567063