Subject: Ticket Assigned - Conversation with Niveetha Singaravelu
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 12:23:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Niveetha Singaravelu Niveetha Singaravelu                    3           04:12 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:12 PM, 09th Jan                     Niveetha Singaravelu                    Hi           04:12 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello Niveetha Singaravelu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:12 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:12 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello Niveetha Singaravelu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:12 PM, 09th Jan                     Niveetha Singaravelu                    3           04:12 PM, 09th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:12 PM, 09th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:12 PM, 09th Jan                     Niveetha Singaravelu                    2           04:12 PM, 09th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:12 PM, 09th Jan                     Niveetha Singaravelu                    1           04:12 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:12 PM, 09th Jan                     Niveetha Singaravelu                    [email-masked]           04:13 PM, 09th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:13 PM, 09th Jan                   Mais                   Hi Niveetha, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:13 PM, 09th Jan                     Niveetha Singaravelu                    Hi           04:14 PM, 09th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:14 PM, 09th Jan                     Niveetha Singaravelu                             04:14 PM, 09th Jan                     Niveetha Singaravelu                             04:15 PM, 09th Jan                     Niveetha Singaravelu                    I didn't receive refund for  # order 9408008073           04:15 PM, 09th Jan                     Niveetha Singaravelu                    So when I will receive my refund back           04:15 PM, 09th Jan                     Niveetha Singaravelu                    Hello           04:16 PM, 09th Jan                     Niveetha Singaravelu                    U thr           04:16 PM, 09th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:17 PM, 09th Jan                     Niveetha Singaravelu                    Ok           04:17 PM, 09th Jan                   Mais                   Please be assured as we have now escalated this issue to our warehouse and they are closely working on this to fix it for you.             04:18 PM, 09th Jan                   Mais                   We will get in touch with you at the soonest           04:19 PM, 09th Jan                     Niveetha Singaravelu                    Kindly remove this ASAp           04:19 PM, 09th Jan                     Niveetha Singaravelu                    Need detail status of refund           04:19 PM, 09th Jan                   Mais                   Please be assured that we will do our best to solve this issue at the soonest we can           04:21 PM, 09th Jan                     Niveetha Singaravelu                    Ok thanq           04:21 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           04:22 PM, 09th Jan                     Niveetha Singaravelu                    Nothing thanq           04:22 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:23 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5566877