Subject: Ticket Assigned - Conversation with mariomhas22
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 12:02:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariomhas22 mariomhas22                    Hello           03:18 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:18 PM, 09th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:18 PM, 09th Jan                     mariomhas22                    1           03:19 PM, 09th Jan                   MAX UAE whatsapp bot                    Hello Mariomhas22 , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:19 PM, 09th Jan                     mariomhas22                    1           03:19 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:19 PM, 09th Jan                     mariomhas22                    9409176212           03:20 PM, 09th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018862100    You can also easily track your order from My Account > Order History.             03:20 PM, 09th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:20 PM, 09th Jan                     mariomhas22                    2           03:21 PM, 09th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:21 PM, 09th Jan                     mariomhas22                    1           03:21 PM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:21 PM, 09th Jan                     mariomhas22                    [email-masked]           03:21 PM, 09th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:21 PM, 09th Jan                   Mais                   Hi Mariam, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:22 PM, 09th Jan                   Mais                   We can see that you have contacted us regarding your order 9409176212           03:22 PM, 09th Jan                     mariomhas22                    Hi mais           03:23 PM, 09th Jan                     mariomhas22                    Yes indeed           03:23 PM, 09th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9409176212 has been out for delivery on 9-1-23, and we hope it will be delivered to you as soon as possible.           03:24 PM, 09th Jan                     mariomhas22                    I ordered before many days, you canceled items without any reason.. And now the delivery man came, i asked him if he speaks English           03:25 PM, 09th Jan                     mariomhas22                    Honestly I have a problem           03:25 PM, 09th Jan                     mariomhas22                    He just said فلوس in Arabic           03:25 PM, 09th Jan                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           03:25 PM, 09th Jan                   Mais                   We regret to inform you that the product  Solid Jeggings with Elasticated Waistband has been canceled your order due to our out of stock / for quality reasons           03:26 PM, 09th Jan                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           03:26 PM, 09th Jan                   Mais                   As well, kindly note that the order invoice has been modified           03:27 PM, 09th Jan                     mariomhas22                    Well, now My problem is           03:27 PM, 09th Jan                     mariomhas22                    Ok forgot about canceling           03:27 PM, 09th Jan                     mariomhas22                    The amount after cancellation 325.15           03:28 PM, 09th Jan                     mariomhas22                    Delivery asked 335           03:28 PM, 09th Jan                     mariomhas22                    Asked him if he can understand me.. He took the order and left           03:28 PM, 09th Jan                     mariomhas22                    Now could anyone please explain to me           03:29 PM, 09th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:29 PM, 09th Jan                     mariomhas22                    Where is the problem, Waiting for the reply from you ?           03:29 PM, 09th Jan                     mariomhas22                    Have a good day           03:29 PM, 09th Jan                     mariomhas22                             03:32 PM, 09th Jan                     mariomhas22                    This is the amount If you Remove the price of the cancelled item It will be 320.15 +5 charge 325.15 You already mentioned that shipping is free           03:33 PM, 09th Jan                   Mais                   Sorry for the delay. Please give me a minute to check.           03:34 PM, 09th Jan                     mariomhas22                    Don't worry           03:36 PM, 09th Jan                     mariomhas22                    Take your time           03:36 PM, 09th Jan                   Mais                   We kindly ask you to please check the attached file, in order to check the invoice of your order           03:40 PM, 09th Jan                   Mais                   * File attached - INVOICE_88888001247620230106.pdf *             03:41 PM, 09th Jan                   Mais                   As well,  we will forward your request to the courier team to arrange the delivery with english speaking agent.           03:41 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           03:42 PM, 09th Jan                     mariomhas22                    I'll check the order           03:45 PM, 09th Jan                     mariomhas22                    Please give me 5 minutes           03:46 PM, 09th Jan                   Mais                   Please note that you can check the invoice from your end, as well we will raised the query to the courier team in order to check with them and to be fully assisted           03:47 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           03:49 PM, 09th Jan                     mariomhas22                    Yes please, first thank you for your help           03:49 PM, 09th Jan                     mariomhas22                    Second please its not our problem if the delivery is not in a good mood, I know he has long trip.. But he should be able to deal with a good way           03:51 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:51 PM, 09th Jan                     mariomhas22                    Have a good day by           03:51 PM, 09th Jan                   Mais                   Please accept our full apology and be assured that we will do our best to not repeat such mistakes again           03:54 PM, 09th Jan                   Mais                   and we will do our best to raise our quality service and improve our performance in order to meet all your wish           03:55 PM, 09th Jan                     mariomhas22                    Thanks If i want to change any item with different size.. Should I send here?           03:56 PM, 09th Jan                   Mais                   Kindly note that the exchange service is not available for MAX products you can return the items and the refund will be processed, however please contact us if you have faced any issue with the items and we will assist you accordingly           03:58 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           04:00 PM, 09th Jan                     mariomhas22                    Ok           04:00 PM, 09th Jan                     mariomhas22                    No dear thanks           04:00 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:02 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5566764