Subject: Ticket Assigned - Conversation with Ansa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 12:00:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ansa Ansa                    2           03:35 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:35 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello Ansa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:35 PM, 09th Jan                     Ansa                    2           03:35 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:35 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:35 PM, 09th Jan                     Ansa                    2           03:35 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:35 PM, 09th Jan                     Ansa                    1           03:36 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:36 PM, 09th Jan                     Ansa                    [email-masked]           03:36 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:36 PM, 09th Jan                   Mais                   Hi Ansa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:37 PM, 09th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:37 PM, 09th Jan                     Ansa                    My           03:37 PM, 09th Jan                     Ansa                    Order didn’t come           03:37 PM, 09th Jan                     Ansa                    1           03:39 PM, 09th Jan                   Mais                   Please give me a minute to check.           03:41 PM, 09th Jan                   Mais                   Sorry for the delay, we are still checking.           03:46 PM, 09th Jan                     Ansa                    I want today           03:46 PM, 09th Jan                     Ansa                    Before 7           03:46 PM, 09th Jan                   Mais                   Could you please confirm if this is the intended order 9409432961           03:49 PM, 09th Jan                     Ansa                    Yess           03:50 PM, 09th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:52 PM, 09th Jan                     Ansa                    0566789391           03:52 PM, 09th Jan                     Ansa                    New alfala b2           03:53 PM, 09th Jan                     Ansa                    Yesterday supposed to be delivered           03:53 PM, 09th Jan                     Ansa                    Delivery guy said today but today also he said tomorrow           03:54 PM, 09th Jan                     Ansa                    Tomorrow I’m not available here           03:54 PM, 09th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:56 PM, 09th Jan                   Mais                   We will get in touch with you and deliver your order at the soonest we can           03:56 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           03:57 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:00 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5566744