Subject: Ticket Assigned - Conversation with Mayssem Nafti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 11:46:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mayssem Nafti Mayssem Nafti                    Hi I bought this bag online and it still has the anti theft tag, I couldn’t remove it           03:39 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:39 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:39 PM, 09th Jan                     Mayssem Nafti                    1           03:39 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hello Mayssem Nafti , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:39 PM, 09th Jan                     Mayssem Nafti                    2           03:40 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:40 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:40 PM, 09th Jan                     Mayssem Nafti                    3           03:40 PM, 09th Jan                   Centrepoint UAE whatsapp bot                    Hi Mayssem Nafti , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:40 PM, 09th Jan                     Mayssem Nafti                    5           03:40 PM, 09th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:40 PM, 09th Jan                     Mayssem Nafti                    Hi I bought this bag online and it still has the anti theft tag, I couldn’t remove it           03:40 PM, 09th Jan                   Mais                   Hi Mayssem, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:42 PM, 09th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:42 PM, 09th Jan                   Mais                   We kindly ask you to please visit the nearest store to you in order to remove the tag and to be fully assisted           03:42 PM, 09th Jan                   Mais                   Once again please accept our full apology for this mistake           03:42 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           03:43 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           03:45 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5566670