Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 10:25:09 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Support,</div>
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<div class="MsoNormal">Thank You for your below email.</div>
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<div class="MsoNormal">Kindly note that I still cannot return the below items:</div>
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<div class="MsoNormal" style="margin-bottom:9.0pt"><span style='font-size:18.0pt;font-family:"Lato",sans-serif;color:#1F2123'>Order #9403597035</span></div>
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<span style="color:black"><a href="https://www.splashfashions.com/ae/en/Men/Clothing/Bottoms/Jeans/SPLASH-Full-Length-Jeans-with-Button-Closure-and-Pocket-Detail/p/160036459" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Lato",sans-serif;color:black;text-decoration:none'><img width="150" height="150" style="width:1.5625in;height:1.5625in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODk0NzMzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9jFGCQdx69LV_kE6Ne-Pj22T1orAuW4BLPuaXMeRqBw" data-id="2044008947330" alt="Full Length Jeans with Button Closure and Pocket Detail"></span></a></span><span style='font-size:10.0pt;font-family:"Lato",sans-serif;color:#3D464D'></span>
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<b><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D'>Full Length Jeans with Button Closure and Pocket Detail</span></b><span style='font-size:10.0pt;font-family:"Lato",sans-serif;color:#3D464D'></span>
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<strong><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D;background:white'>Colour : Blue</span></strong><strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;background:white'></span></strong>
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<div class="MsoNormal"><strong><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D;background:white'>Size : 28</span></strong></div>
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<div class="MsoNormal"><strong><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D;background:white'>Qty: 1</span></strong></div>
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<span style="color:black"><a href="https://www.splashfashions.com/ae/en/Men/Clothing/Bottoms/Jeans/SPLASH-Straight-Cut-Mid-Rise-Jeans-with-Button-Closure/p/162833292" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Lato",sans-serif;color:black;text-decoration:none'><img width="150" height="150" style="width:1.5625in;height:1.5625in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODk0NzMzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xr0o0ofVeYzOQMHzQBX4qYq7sIsBh95iKoJe7VZu6uY" data-id="2044008947331" alt="Straight Cut Mid-Rise Jeans with Button Closure"></span></a></span><span style="font-size:10.0pt"></span>
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<b><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D'>Straight Cut Mid-Rise Jeans with Button Closure</span></b><span style='font-size:10.0pt;font-family:"Lato",sans-serif;color:#3D464D'></span>
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<strong><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D;background:white'>Colour : Blue</span></strong><strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;background:white'></span></strong>
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<div class="MsoNormal"><strong><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D;background:white'>Size : 28</span></strong></div>
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<div class="MsoNormal"><strong><span style='font-size:10.5pt;font-family:"Lato",sans-serif;color:#3D464D;background:white'>Qty: 1</span></strong></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#7B7B7B'>Thanking You &amp; Regards.</span></div>
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<b><span style='font-size:13.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#C80A0A'>Mudreka Abdulhussain<br></span></b><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#6E6E6E'>Operations Manager<br><br></span><span style='font-size:12.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:#444444'></span>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#6E6E6E'>Phone: +971 6 5262843<br>Mobile: +971 52 1358953</span></div>
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<span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#6E6E6E'>Email: [email-masked]</span><span style='font-size:8.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:#444444'></span>
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<a href="https://www.facebook.com/Vogue-Steel-Factory-LLC-UAE-106208815404465/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="17" height="17" style="width:.177in;height:.177in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODk0NzMzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-IuDH-SNjf6sJg69Lp3GCtPPSfkB2LeMLevDSD_EWw8" data-id="2044008947333" alt="Untitled design (25)"></span></a><a href="https://www.instagram.com/vogue_steel_factory/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODk0NzMzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WFvR0PuriLf-lil9-apfXcSPDE6_5mkJDL96yUeIYEk" data-id="2044008947334" alt="Untitled design (24)"></span></a><a href="https://www.linkedin.com/in/vogue-steel-factory/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODk0NzMzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8xuafanSfrcA_HhcXCk1lp_O2VpyOJru5ENrrd4OzUA" data-id="2044008947335" alt="Untitled design (23)"></span></a><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif'></span>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#6E6E6E'>P. O. Box: 33736<br>Industrial Area 15, Sharjah, </span></div>
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<a href="http://www.vogue-steel.com/" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#C80A0A;text-decoration:none'>www.vogue-steel.com</span></a><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#6E6E6E'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; <br><b>Sent:</b> 09 January 2023 13:53<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#5551015] - Returns</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi ​Mudrik,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that after checking your order 9407885809, and according to the information available to us, it turns that you have created a return request for 6 items on 9-1-23 and the courier will collect your returns within 3-5 working days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>You can also track the return request via the LMG website <a href="https://bit.ly/3v0Daf7" rel="noreferrer">https://bit.ly/3v0Daf7</a> through the tracking number RP010923002013.<br><br>And regarding the order 9403597035, we would like to inform you that we have created a new return request for the items on 9-1-23, and you can also track the return request via the LMG website <a href="https://bit.ly/3v0Daf7" rel="noreferrer">https://bit.ly/3v0Daf7</a> through the tracking number RP010923002559.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly note that will be contacted on +971521358953 before collecting the items, please keep it active so that we can assist you to the fullest.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>In case you have faced any issue with the collection process, or your items have not been collected within the mentioned time, please let us know so that we can do the needful.<br><br>We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br><span style="color:black;background:white">Max </span>Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5551015:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551015