Subject: Ticket Assigned - Conversation with Aswin
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 12:56:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aswin Aswin                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  aswin Bot:  Hi aswin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506922830            04:49 PM, 07th Jan                     Aswin                             04:50 PM, 07th Jan                     Aswin                    I requested return on 3rd January, but item didn't picked-up yet           04:51 PM, 07th Jan                   Mais                   Hi Aswin, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:51 PM, 07th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:51 PM, 07th Jan                   Mais                   Could you please confirm your contact number and your address?           04:51 PM, 07th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:53 PM, 07th Jan                     Aswin                    0506922830           04:53 PM, 07th Jan                     Aswin                    Yes           04:53 PM, 07th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:53 PM, 07th Jan                   Mais                   We will get in touch with you at the soonest we can           04:53 PM, 07th Jan                     Aswin                    OK ... Thanks           04:54 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           04:54 PM, 07th Jan                     Aswin                    No ..thanks for support           04:55 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:56 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558510