Subject: Ticket Assigned - Conversation with Thushara Lalgi George
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 12:52:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Thushara Lalgi George Thushara Lalgi George                    Gow to get my money back           04:18 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:18 PM, 07th Jan                     Thushara Lalgi George                    ?           04:18 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello Thushara Lalgi George , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:18 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hi Thushara Lalgi George , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:18 PM, 07th Jan                     Thushara Lalgi George                    2           04:18 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:18 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:18 PM, 07th Jan                     Thushara Lalgi George                    Get lost           04:22 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:22 PM, 07th Jan                     Thushara Lalgi George                    2           04:22 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:22 PM, 07th Jan                     Thushara Lalgi George                    1           04:22 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:22 PM, 07th Jan                     Thushara Lalgi George                    [email-masked]           04:22 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:22 PM, 07th Jan                   Mais                   Hi Thushara, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:24 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:24 PM, 07th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:26 PM, 07th Jan                     Thushara Lalgi George                    Hello           04:27 PM, 07th Jan                     Thushara Lalgi George                    My order didi not get processes           04:27 PM, 07th Jan                     Thushara Lalgi George                    Processed           04:27 PM, 07th Jan                     Thushara Lalgi George                    And my money deducted           04:27 PM, 07th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:29 PM, 07th Jan                   Mais                   Sorry for the delay, we are still checking           04:35 PM, 07th Jan                   Mais                   We'd like to confirm you that order 9409386114 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            04:38 PM, 07th Jan                   Mais                   Knowing that you have a new order 9409387452 dated on 1-7-23 with a value of AED118.00 and it paid by mastercard. It is under delivery and will be delivered to you as soon as possible.           04:39 PM, 07th Jan                     Thushara Lalgi George                    Is this successful?           04:40 PM, 07th Jan                     Thushara Lalgi George                    I cannot see this order in my order history           04:41 PM, 07th Jan                     Thushara Lalgi George                    ?????           04:41 PM, 07th Jan                   Mais                   Yes you have an order 9409387452  has been placed the successfully           04:41 PM, 07th Jan                   Mais                   Kindly confirm to us which order you can not see it           04:41 PM, 07th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:43 PM, 07th Jan                     Thushara Lalgi George                    This one           04:43 PM, 07th Jan                     Thushara Lalgi George                             04:44 PM, 07th Jan                   Mais                   Kindly note that this order 9409386114  has been placed from the email [email-masked] and the account is a guest account.           04:47 PM, 07th Jan                   Mais                   And this order 9409387452  has been placed from the email [email-masked] and it is a basic account           04:47 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           04:49 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:52 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558477