Subject: Ticket Assigned - Conversation with Akhil
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 12:46:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Akhil Akhil                    2           04:32 PM, 07th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:32 PM, 07th Jan                   MAX KW Whatsapp BOT                    Hello Akhil , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:32 PM, 07th Jan                     Akhil                    3           04:32 PM, 07th Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            04:32 PM, 07th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:32 PM, 07th Jan                     Akhil                    2           04:32 PM, 07th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:32 PM, 07th Jan                     Akhil                    1           04:33 PM, 07th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           04:33 PM, 07th Jan                     Akhil                    [email-masked]           04:33 PM, 07th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           04:33 PM, 07th Jan                   Mais                   Hi Akhil, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:35 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:36 PM, 07th Jan                     Akhil                    Refund  not received on my bank           04:36 PM, 07th Jan                     Akhil                    Order no.8408001256           04:37 PM, 07th Jan                     Akhil                    When will get my refund           04:37 PM, 07th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:40 PM, 07th Jan                   Mais                   We would like to inform you that we have processed the refund of amount KWD 1.60 and KWD 3.20 on  1/1/23 and the amounts you paid online will be refunded back to your original payment method within 7- 14 working days.           04:42 PM, 07th Jan                     Akhil                    Approx when will get the money           04:43 PM, 07th Jan                   Mais                   Kindly note that the amounts need 7-14 days to be appeared in your account           04:43 PM, 07th Jan                     Akhil                    Thanks           04:44 PM, 07th Jan                     Akhil                    For your information           04:44 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           04:44 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:46 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558446