Subject: Ticket Assigned - Conversation with Ghaida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 12:34:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghaida Ghaida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ghaida, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:21 PM, 07th Jan                     Ghaida                             04:22 PM, 07th Jan                     Ghaida                    My refund is 7.36           04:22 PM, 07th Jan                     Ghaida                    Why do i have to pay extra BHD 1 for the new order           04:22 PM, 07th Jan                   Mais                   Hi Ghaida, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:23 PM, 07th Jan                   Mais                   Please confirm if this is the intended order 7809387496           04:23 PM, 07th Jan                     Ghaida                    Yes           04:24 PM, 07th Jan                     Ghaida                             04:24 PM, 07th Jan                     Ghaida                    The refun total amount should cover the new order amount           04:24 PM, 07th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:25 PM, 07th Jan                   Mais                   Kindly note that this order 7809387496 has been canceled           04:29 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           04:31 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:33 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558387