Subject: Ticket Assigned - Conversation with Ashish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 12:15:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ashish Ashish                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ashish Bot:  Hi ashish, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563582609            04:06 PM, 07th Jan                   Mais                   Hi Ashish, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:06 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:06 PM, 07th Jan                     Ashish                    Good afternoon. I bought a pair of loafers in November 2022. After 2 months of use the insole of the shoes has come apart           04:07 PM, 07th Jan                     Ashish                    Is there any way this can be addressed           04:07 PM, 07th Jan                     Ashish                    I m not satisfied with the product quality as I have paid the full price for the same.           04:07 PM, 07th Jan                     Ashish                    It was from Shoe Express           04:08 PM, 07th Jan                   Mais                   Please give me a minute to check.           04:08 PM, 07th Jan                   Mais                   Could you please share with us the exact order number?           04:10 PM, 07th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:11 PM, 07th Jan                     Ashish                    It was in store purchase           04:12 PM, 07th Jan                   Mais                   We kindly ask you to please visit the store in order to check with them and to be fully assisted           04:12 PM, 07th Jan                     Ashish                    Alright thanks ?           04:13 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           04:13 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:15 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558305