Subject: Ticket Assigned - Conversation with Steve
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 12:10:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Steve Steve                    Hi           03:59 PM, 07th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:59 PM, 07th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:59 PM, 07th Jan                     Steve                    1           04:00 PM, 07th Jan                    Centrepoint KW whatsapp bot                    Hello Steve , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:00 PM, 07th Jan                     Steve                    1           04:00 PM, 07th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           04:01 PM, 07th Jan                     Steve                    8409378460           04:01 PM, 07th Jan                    Centrepoint KW whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             04:01 PM, 07th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:01 PM, 07th Jan                     Steve                    2           04:01 PM, 07th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:01 PM, 07th Jan                     Steve                    1           04:01 PM, 07th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           04:01 PM, 07th Jan                     Steve                    [email-masked]           04:01 PM, 07th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:01 PM, 07th Jan                   Mais                   Hi Steve, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:04 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding your order 8409378460           04:04 PM, 07th Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8409378460 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8409379519.   The payment has been captured only once from your account which is for the new successfully placed order.           04:07 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           04:08 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:10 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558284