Subject: Ticket Assigned - Conversation with Yoemnaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 12:05:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yoemnaa Yoemnaa                             03:43 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:43 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello Yoemnaa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:43 PM, 07th Jan                     Yoemnaa                    2           03:44 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:44 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 07th Jan                     Yoemnaa                    2           03:44 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 07th Jan                     Yoemnaa                    1           03:44 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:44 PM, 07th Jan                     Yoemnaa                    [email-masked]           03:44 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:44 PM, 07th Jan                   Mais                   Hi Yoemnaa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:45 PM, 07th Jan                     Yoemnaa                             03:45 PM, 07th Jan                     Yoemnaa                             03:46 PM, 07th Jan                     Yoemnaa                             03:46 PM, 07th Jan                     Yoemnaa                             03:46 PM, 07th Jan                     Yoemnaa                             03:46 PM, 07th Jan                     Yoemnaa                             03:46 PM, 07th Jan                     Yoemnaa                    [07/01, 15:26] Yoemnaa: I can't return 2 items online and I can't return it in store [07/01, 15:28] Yoemnaa: When I click return. The items disappear from the list           03:46 PM, 07th Jan                     Yoemnaa                    [07/01, 15:31] Yoemnaa: When I purchased item it did not clearly state that the  item is non returnable [07/01, 15:32] Yoemnaa: Otherwise I would not purchase it           03:47 PM, 07th Jan                     Yoemnaa                    Original packaging and all labels are attacked           03:48 PM, 07th Jan                     Yoemnaa                    *Attached           03:48 PM, 07th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:49 PM, 07th Jan                   Mais                   Sorry for the delay, we are doing the needful.           03:53 PM, 07th Jan                     Yoemnaa                    I appreciate it           03:53 PM, 07th Jan                     Yoemnaa                    Will be waiting for feedback           03:53 PM, 07th Jan                     Yoemnaa                    I never had this issue in 5 years           03:53 PM, 07th Jan                     Yoemnaa                    This item is not considered underwear or swimwear           03:54 PM, 07th Jan                   Mais                   Please accept our full apology for bothering you, be assured that we will do our best to raise our quality service and improve our performance in order to meet all your wish.           03:55 PM, 07th Jan                     Yoemnaa                    Thank you,will wait for the feedback           03:56 PM, 07th Jan                   Mais                   We would like to inform you that a return request for the items from the order 9408296975 on 7-1-23has been created and the item will be received by Shipa's transport partner within 3-5 working days.           03:57 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:58 PM, 07th Jan                     Yoemnaa                    Thank you so much,  I appreciate           03:59 PM, 07th Jan                     Yoemnaa                    Please indicate on the centerpoint app which items are nonrefundable           04:00 PM, 07th Jan                     Yoemnaa                    I do all my online purchases for clothing from this app           04:00 PM, 07th Jan                   Mais                   Please accept our full apology for this, and please rest assured that we will do our best to solve this issues at the soonest we can           04:01 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:05 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558267