Subject: Ticket Assigned - Conversation with Yoemnaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 11:39:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yoemnaa Yoemnaa                    Good day           03:24 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:24 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:24 PM, 07th Jan                     Yoemnaa                    1           03:24 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello Yoemnaa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:24 PM, 07th Jan                     Yoemnaa                    2           03:24 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:25 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:25 PM, 07th Jan                     Yoemnaa                    2           03:25 PM, 07th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:25 PM, 07th Jan                     Yoemnaa                    1           03:25 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:25 PM, 07th Jan                     Yoemnaa                    [email-masked]           03:25 PM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:25 PM, 07th Jan                   Mais                   Hi Yoemnaa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:26 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:26 PM, 07th Jan                     Yoemnaa                    I can't return 2 items online and I can't return it in store           03:26 PM, 07th Jan                     Yoemnaa                    What to do           03:27 PM, 07th Jan                     Yoemnaa                    When I click return. The items disappear from the list           03:28 PM, 07th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:28 PM, 07th Jan                   Mais                   Could you please share with us the names of the items you want to return as they are on the site?           03:28 PM, 07th Jan                     Yoemnaa                             03:29 PM, 07th Jan                     Yoemnaa                             03:29 PM, 07th Jan                     Yoemnaa                    Delivered on the 31st December           03:29 PM, 07th Jan                     Yoemnaa                             03:30 PM, 07th Jan                     Yoemnaa                    Order number above           03:30 PM, 07th Jan                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           03:30 PM, 07th Jan                   Mais                   Could you please elaborate the reason of your wish about returning the items?           03:30 PM, 07th Jan                     Yoemnaa                    The fit is not right           03:31 PM, 07th Jan                     Yoemnaa                    That is not acceptable           03:31 PM, 07th Jan                   Mais                   Please share with us images about the items showing that they are still in their original packaging           03:31 PM, 07th Jan                     Yoemnaa                    When I purchased item it did not clearly state that the  item is non returnable           03:31 PM, 07th Jan                     Yoemnaa                    Otherwise I would not purchase it           03:32 PM, 07th Jan                   Mais                   Please rest assured, and share with us the images so that we can assist you accordingly           03:32 PM, 07th Jan                     Yoemnaa                    Ok           03:33 PM, 07th Jan                     Yoemnaa                    Will do it in 10 minutes when I reach home           03:34 PM, 07th Jan                     Yoemnaa                    I am very disappointed           03:34 PM, 07th Jan                     Yoemnaa                    Send the pics in 10minutes           03:35 PM, 07th Jan                   Mais                   Please accept our full apology for bothering you, please contact us again when you will be available           03:35 PM, 07th Jan                     Yoemnaa                    Yes I'm almost home           03:36 PM, 07th Jan                   Mais                   Please contact us when you can send the images, and we will be happy to serve you anytime.           03:36 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           03:39 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558145