Subject: Ticket Assigned - Conversation with Shiby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 11:35:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shiby Shiby                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shiby, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:21 PM, 07th Jan                     Shiby                    Hi           03:21 PM, 07th Jan                   Mais                   Hi Shiby, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:22 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:22 PM, 07th Jan                     Shiby                    Hi           03:23 PM, 07th Jan                     Shiby                    Can u check my credit balance for [email-masked]           03:24 PM, 07th Jan                   Mais                   Sure, please allow me a minute           03:25 PM, 07th Jan                   Mais                   We would like to inform you that you have 90.2464 QAR in your My Credit.           03:27 PM, 07th Jan                     Shiby                    Also can u check my credit balance for [email-masked]           03:28 PM, 07th Jan                     Shiby                    Are you sure?           03:28 PM, 07th Jan                   Mais                   Yes i am totally sure, you that you have 90.2464 QAR in your My Credit with the email [email-masked], and 141.2697 QAR in your My Credit with the email [email-masked]           03:29 PM, 07th Jan                     Shiby                    But in my both accounts the my credit value is not showing?           03:29 PM, 07th Jan                     Shiby                             03:30 PM, 07th Jan                     Shiby                    It shows you have no credit at the moment           03:30 PM, 07th Jan                   Mais                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           03:31 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:33 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:35 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558131