Subject: Ticket Assigned - Conversation with Usman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 11:28:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Usman Usman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  usman Bot:  Hi usman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409385704 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 08/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503966647            03:16 PM, 07th Jan                   Mais                   Hi Usman, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:17 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding your order 9409385704           03:17 PM, 07th Jan                     Usman                    Yes           03:17 PM, 07th Jan                     Usman                    I want to cancel my order please           03:18 PM, 07th Jan                     Usman                    I want to change my location if you can't do then please cancel my order           03:19 PM, 07th Jan                   Mais                   Kindly note that we can cancel the order, but please note that we did not capture the amount so it will be refunded from your bank not from our end           03:19 PM, 07th Jan                   Mais                   So please confirm your wish about this           03:19 PM, 07th Jan                     Usman                    Yes I want my refund in my bank card           03:20 PM, 07th Jan                   Mais                   Kindly note that the refund will be done from your bank as we did not capture the amount yet, so please confirm your wish           03:20 PM, 07th Jan                     Usman                    So can you change my location please           03:21 PM, 07th Jan                   Mais                   Kindly note that we are unable to change the location of the order after it has been confirmed           03:22 PM, 07th Jan                   Mais                   but we can cancel the order before it will be shipped.           03:23 PM, 07th Jan                     Usman                    OK then cancel it please           03:23 PM, 07th Jan                   Mais                   Please allow me a minute           03:24 PM, 07th Jan                   Mais                   We have canceled the order successfully.           03:24 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:26 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:27 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558095