Subject: Ticket Assigned - Conversation with Ghaida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 11:24:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghaida Ghaida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ghaida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  0000 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7809387491 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:55 PM, 07th Jan                     Ghaida                    7809387491           02:55 PM, 07th Jan                   Mais                   Hi Ghaida, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:59 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding your order 7809387491           02:59 PM, 07th Jan                   Mais                   We have checked and we found that an order number 7809387491 has been created on 7-1-23. Please note that your order is still under verification and we will contact you to confirm if it has been successfully processed or canceled due to technical errors or problems in the payment process.           03:02 PM, 07th Jan                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your order.           03:03 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:07 PM, 07th Jan                     Ghaida                    Hi           03:08 PM, 07th Jan                     Ghaida                    I want to proceed it with my payment in my credit whoch was 7 bd           03:09 PM, 07th Jan                     Ghaida                    So only i have to pay 1 bd right?           03:09 PM, 07th Jan                   Mais                   Allow me a minute please           03:11 PM, 07th Jan                     Ghaida                    Can i receive the order today?           03:11 PM, 07th Jan                   Mais                   Kindly note that your order is still under verification and we will contact you to confirm if it has been successfully processed or canceled due to technical errors or problems in the payment process.           03:12 PM, 07th Jan                   Mais                   Please allow us 24 hours so that we can confirm or cancel your order           03:12 PM, 07th Jan                   Mais                   As well, in case the order has been confirmed you will pay only 1 BHD           03:13 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:16 PM, 07th Jan                     Ghaida                    I hope i receive the conformation as soon as possibile because its urgent           03:16 PM, 07th Jan                   Mais                   Kindly note that we will do our best to confirm the order successfully.           03:17 PM, 07th Jan                     Ghaida                    Its said will take one hour           03:19 PM, 07th Jan                   Mais                   Please allow us the time and we will update you regarding your order status.           03:20 PM, 07th Jan                     Ghaida                             03:20 PM, 07th Jan                     Ghaida                    How u will update me by phone?           03:20 PM, 07th Jan                   Mais                   We will update you through your email           03:21 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:23 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:24 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558077