Subject: Ticket Assigned - Conversation with Handmadebyafiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 11:21:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Handmadebyafiya Handmadebyafiya                    Hi           02:45 PM, 07th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            02:45 PM, 07th Jan                   Babyshop UAE WhatsApp bot                    Hello Handmadebyafiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:45 PM, 07th Jan                     Handmadebyafiya                    1           02:45 PM, 07th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           02:45 PM, 07th Jan                     Handmadebyafiya                    9408398069           02:48 PM, 07th Jan                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010123001361    You can also easily track your order from My Account > Order History.             02:48 PM, 07th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:48 PM, 07th Jan                     Handmadebyafiya                    2           02:48 PM, 07th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:48 PM, 07th Jan                     Handmadebyafiya                    1           02:48 PM, 07th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           02:48 PM, 07th Jan                     Handmadebyafiya                    [email-masked]           02:48 PM, 07th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           02:48 PM, 07th Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           02:49 PM, 07th Jan                   Mais                   We can see that you have contacted us regarding your order 9408398069           02:49 PM, 07th Jan                     Handmadebyafiya                    Yes           02:49 PM, 07th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           02:50 PM, 07th Jan                   Mais                   Could you please confirm your contact number and your address?           02:50 PM, 07th Jan                     Handmadebyafiya                    Yes           02:50 PM, 07th Jan                     Handmadebyafiya                    0589799533           02:50 PM, 07th Jan                     Handmadebyafiya                    Mir 5, flat 504, near Time onyx hotel apartments,  Al Qusais Industrial Area 5, dubai           02:51 PM, 07th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:51 PM, 07th Jan                     Handmadebyafiya                    Today the delivery team is asking for an otp           02:51 PM, 07th Jan                     Handmadebyafiya                    They said only if i give d otp they will deliver           02:52 PM, 07th Jan                   Mais                   We will get in touch with you at the soonest, and we are really sorry about this delay           02:52 PM, 07th Jan                     Handmadebyafiya                    Too much delay nd very bad experience           02:52 PM, 07th Jan                     Handmadebyafiya                    After all dis waiting now they r asking for an otp           02:52 PM, 07th Jan                     Handmadebyafiya                    Only if i gv it they will make d delivery           02:52 PM, 07th Jan                   Mais                   Please allow us the time and we will do the needful           02:53 PM, 07th Jan                     Handmadebyafiya                    Ok           02:54 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           02:54 PM, 07th Jan                     Handmadebyafiya                    I want tye otp           02:55 PM, 07th Jan                   Mais                   Please give me a minute to check.           02:58 PM, 07th Jan                     Handmadebyafiya                    Ok           02:58 PM, 07th Jan                   Mais                   Could you please elaborate your concern?           02:58 PM, 07th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:00 PM, 07th Jan                     Handmadebyafiya                    I ordered a pram on January 1st. After complaining about the late delivery finally today they arranged the delivery.  But now inorder to receive i should give an otp. I dn know which otp they r asking. They asked me to contact the company           03:00 PM, 07th Jan                     Handmadebyafiya                    Yes           03:01 PM, 07th Jan                     Handmadebyafiya                    I am not able to cancel my order nor receive it           03:02 PM, 07th Jan                     Handmadebyafiya                    What should I do now??           03:02 PM, 07th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:05 PM, 07th Jan                     Handmadebyafiya                    Will i ever receive my order?           03:05 PM, 07th Jan                     Handmadebyafiya                    Any updates?           03:12 PM, 07th Jan                   Mais                   Please be assured that we will raise your issue to the courier team in order to deliver your order successfully.           03:14 PM, 07th Jan                     Handmadebyafiya                    But how long??           03:14 PM, 07th Jan                   Mais                   Please allow us the time so that we can do the needful, and we will update you as soon as we can           03:14 PM, 07th Jan                     Handmadebyafiya                    After all dis complaints still more issues coming up           03:15 PM, 07th Jan                   Mais                   Please accept our full apology for this delay, be assured that we will do our best to deliver the order and solve the issue at the soonest we can           03:16 PM, 07th Jan                     Handmadebyafiya                    Will d delivery be done today           03:16 PM, 07th Jan                   Mais                   We will try our best to deliver the order ASAP.           03:18 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:19 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           03:21 PM, 07th Jan                     Handmadebyafiya                    No           03:21 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558059