Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 11:15:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hii           02:55 PM, 07th Jan                     User                    Since yesterday i am ordering a table and everytime you are cancelling it           02:55 PM, 07th Jan                     User                    I need the table i don’t want you to cancel it           02:56 PM, 07th Jan                   Mais                   Dear Customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           02:57 PM, 07th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:57 PM, 07th Jan                   Mais                   Could you please share your order number so that I can assist you further?           02:57 PM, 07th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:58 PM, 07th Jan                     User                    One minute           02:59 PM, 07th Jan                     User                    8409387105           02:59 PM, 07th Jan                     User                    8409329682           03:00 PM, 07th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:00 PM, 07th Jan                     User                    8409317384           03:00 PM, 07th Jan                     User                    Those are the three orders since yesterday           03:01 PM, 07th Jan                     User                    i ordered 3 times and the 3 times got cancelled           03:01 PM, 07th Jan                     User                    i need the table           03:01 PM, 07th Jan                   Mais                   Sorry for the delay, please allow me a minute to check this for you.           03:05 PM, 07th Jan                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           03:08 PM, 07th Jan                   Mais                   We regret to inform you that the product  has been canceled due to our out of stock / for quality reasons           03:09 PM, 07th Jan                   Mais                   We will  not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same           03:09 PM, 07th Jan                     User                    But i need it           03:09 PM, 07th Jan                     User                    when i order it was available           03:09 PM, 07th Jan                     User                    it is not my mistake           03:09 PM, 07th Jan                   Mais                   Kindly accept our full apology for this, we will do our best to update the stock in order to not repeat such mistakes again           03:10 PM, 07th Jan                   Mais                   Is there anything else I can assist you with?           03:13 PM, 07th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           03:15 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5558034