Subject: Note Added - [#5531118] Voucher not working
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 19:48:26 +0000

Hi ,    Salman Qaseem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5531118    Subject:  Voucher not working   Requester: Prathamjp910    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:Helvetica;color:black">Dear Centrepoint Team,<br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
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Code: 090-36TA-W6GR-WKE6-T2|Start Date: 06.01.2023 00:00:00|End Date: 31.01.2023 23:59:59<br>
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Type: Serial Voucher|Concept: CENTREPOINT|Territory: OMAN|Checkout Site: CENTREPOINT<br>
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Value: 20% |Minimum Threshold Value:<span class="apple-converted-space">  </span>%%%%%%%%%|Maximum Discount: 10|Combinable with other vouchers: FALSE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories exclued: lsbeauty,cpwomen-fashionaccessories-watches,cpmen-fashionaccessories-watches|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span></div>
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<div class="MsoNormal"><b><i><span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'>Regards,</span></i></b></div>
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<b><span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'>SALMAN QASEEM</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'></span>
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<div class="MsoNormal" style="text-align:justify"><span lang="EN-US" style="font-size:10.5pt">E-commerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt">Web Team|Landmark Group</span></div>
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<span lang="EN-US" style="font-size:10.5pt">Oasis Mall</span><span style="font-size:10.5pt">, Dubai, UAE.</span>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Sreya Ravikumar &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 6 January 2023 at 7:24 PM<br>
<b>To: </b>Jessie Caparas &lt;[email-masked]&gt;, Aashish Kumar &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;, support cen &lt;[email-masked]&gt;, Taskin Shaikh &lt;[email-masked]&gt;, Dilip
 Jacob &lt;[email-masked]&gt;, Salman Qaseem &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Sherif Youssef &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#5531118] - Voucher not working</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM0B2177A656BCC84EBF729B57F1FA457D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salman Qaseem</span></a></span></div>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Thank you.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Regards,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Sreya Ravikumar</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, January 6, 2023 at 12:25 PM<br>
<b>To: </b>Sreya Ravikumar &lt;[email-masked]&gt;, Aashish Kumar &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;, support cen &lt;[email-masked]&gt;, Taskin Shaikh &lt;[email-masked]&gt;, Dilip
 Jacob &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Sherif Youssef &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#5531118] - Voucher not working</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Oman territory.</span></div>
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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:9.0pt">Team Leader</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:9.0pt">+971 4 5172087</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Sreya Ravikumar &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 5, 2023 12:19 PM<br>
<b>To:</b> Aashish Kumar &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Taskin Shaikh &lt;[email-masked]&gt;; Dilip Jacob &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sherif Youssef &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5531118] - Voucher not working</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Aashish</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">We will look into the validity issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Can u confirm which territory is this voucher for?</span></div>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Thank you.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Regards,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Sreya Ravikumar</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Aashish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, January 4, 2023 at 2:20 PM<br>
<b>To: </b>Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sreya Ravikumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Taskin Shaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Dilip Jacob &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sherif Youssef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#5531118] - Voucher not working</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM6000BF25B2A34024BC86E47A16CA8676" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sreya Ravikumar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Like discussed in the other thread, please provide user with working code with similar condition for concerned country.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please cross check why the code did not work for 31<sup>st</sup> Dec, which was included in validity duration.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 4, 2023 1:43 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aashish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5531118] - Voucher not working</span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#252423">Problem statement - Customer is trying to use 2 voucher codes from 31/12/2022 but both the codes showing expired despite that vouchers were valid till 31/12/2022</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM11CE62FA2E7A43E780BE46D5F9580C2F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a> this is for
 which territory?</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 4, 2023 1:39 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5531118] - Voucher not working</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#252423">Kindly check and suggest. </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> </span><span lang="EN-US" style="font-size:11.0pt"></span>
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</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5531118:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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