Subject: Note Added - [#5531118] Voucher not working
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 15:24:21 +0000

Hi ,    Sreya Ravikumar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5531118    Subject:  Voucher not working   Requester: Prathamjp910    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAM0B2177A656BCC84EBF729B57F1FA457D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salman Qaseem</span></a></div>
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<div class="MsoNormal"><span style="color:black">Thank you.</span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Sreya Ravikumar</span></div>
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<div class="MsoNormal"><span style="color:black">Ecommerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span style="color:black">Web Team | Landmark Group</span></div>
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<div>From:
<span style="font-size:12.0pt;color:black">Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, January 6, 2023 at 12:25 PM<br>
<b>To: </b>Sreya Ravikumar &lt;[email-masked]&gt;, Aashish Kumar &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;, support cen &lt;[email-masked]&gt;, Taskin Shaikh &lt;[email-masked]&gt;, Dilip
 Jacob &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Sherif Youssef &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#5531118] - Voucher not working</span>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Oman territory.</div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><img width="89" height="38" style="width:.927in;height:.3958in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODgxMTA0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-CStKK8Nj9wQhGzYx_pNOHNdFj8XhuT-imbFWDfxrlU" data-id="2044008811041" alt="A picture containing text, clipart

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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Sreya Ravikumar &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 5, 2023 12:19 PM<br>
<b>To:</b> Aashish Kumar &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Taskin Shaikh &lt;[email-masked]&gt;; Dilip Jacob &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sherif Youssef &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5531118] - Voucher not working</div>
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<div class="MsoNormal">Hi Aashish</div>
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<div class="MsoNormal">We will look into the validity issue.</div>
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<div class="MsoNormal">Can u confirm which territory is this voucher for?</div>
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<div class="MsoNormal"><span style="color:black">Thank you.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Sreya Ravikumar</span></div>
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<div class="MsoNormal"><span style="color:black">Web Team | Landmark Group</span></div>
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<b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Aashish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, January 4, 2023 at 2:20 PM<br>
<b>To: </b>Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sreya Ravikumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Taskin Shaikh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Dilip Jacob &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sherif Youssef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#5531118] - Voucher not working</span>
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<a id="OWAAM6000BF25B2A34024BC86E47A16CA8676" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sreya Ravikumar</span></a>,</div>
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<div class="MsoNormal">Like discussed in the other thread, please provide user with working code with similar condition for concerned country.</div>
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<div class="MsoNormal">Please cross check why the code did not work for 31<sup>st</sup> Dec, which was included in validity duration.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Aashish</div>
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<b>From:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 4, 2023 1:43 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aashish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5531118] - Voucher not working</div>
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<div class="MsoNormal">+<a id="OWAAM410F3F8B505248A09E202BF98AD0C56A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aashish Kumar</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#252423">Problem statement - Customer is trying to use 2 voucher codes from 31/12/2022 but both the codes showing expired despite that vouchers were valid till 31/12/2022</span></div>
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<a id="OWAAM11CE62FA2E7A43E780BE46D5F9580C2F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a> this is for which territory?</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 4, 2023 1:39 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5531118] - Voucher not working</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#252423">Kindly check and suggest. </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5531118:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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